Hi, I’m
Kristelle Olesco
Licensed Optician And Contact Lens Fitter
Vancouver,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
years of professional experience
5
years of post-secondary education
Work History
Ollie QuinnVancouver, BC
Store Manager and Dispensing Optician
07.2020 - Current
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Olympic Village EyecareVancouver, BC
Dispensing Optician
01.2020 - 07.2020
Job overview
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
Eyestar OpticalVancouver, BC
Student Optician
01.2018 - 01.2020
Job overview
- Completed both warranty and non-warranty frame repairs for customers.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Education
BC College of OpticsSurrey, BC
Diploma from Opticianry
Sep 2019 - 03.2020
Langara CollegeVancouver, BC
Associate of Science from Health Sciences
09.2015 - 01.2019
Ashworth College
Pharmacy Technician
01.2015 - 08.2015
Skills
Relationship building and management
Timeline
Store Manager and Dispensing Optician
Ollie Quinn
07.2020 - Current
Dispensing Optician
Olympic Village Eyecare
01.2020 - 07.2020
Student Optician
Eyestar Optical
01.2018 - 01.2020
Langara College
Associate of Science from Health Sciences
09.2015 - 01.2019
Ashworth College
Pharmacy Technician
01.2015 - 08.2015
BC College of Optics
Diploma from Opticianry
Sep 2019 - 03.2020
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