Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paulina Bredin

Leduc County,AB

Summary

A seasoned General Manager and Licensed Dispensing Optician, I excelled at Capital Vision Care-Southgate by driving operational efficiency and fostering client loyalty, leading to consistent revenue growth. My adeptness in relationship building and problem resolution, alongside a bilingual skill set, significantly enhanced customer satisfaction and team dynamics.

Overview

29
29
years of professional experience

Work History

General Manager/Licensed Dispensing Optician

Capital Vision Care-Southgate
01.2007 - Current
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems minimize waste/costs associated with excess product storage.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
  • Collaborated with optometrists to ensure seamless patient care and support as needed.
  • Increased sales revenue by effectively communicating lens technology benefits to customers.
  • Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
  • Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager/Licensed Dispensing Optician

Lenscrafters
09.1995 - 12.2007
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations and employee evaluations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
  • Increased sales revenue by effectively communicating lens technology benefits to customers.

Education

Optical Sciences

Northern Alberta Institute of Technology
Edmonton
04-1998

Skills

  • Problem Resolution
  • Team Player
  • Efficient multi-tasker
  • Time Management
  • Training and coaching
  • Customer Relations
  • Relationship Building
  • Customer Relationship Management
  • Verbal and written communication
  • Motivation
  • Client Relations
  • Exceptional interpersonal communication
  • Interpersonal Skills
  • Troubleshooting expertise
  • Bilingual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager/Licensed Dispensing Optician

Capital Vision Care-Southgate
01.2007 - Current

General Manager/Licensed Dispensing Optician

Lenscrafters
09.1995 - 12.2007

Optical Sciences

Northern Alberta Institute of Technology

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Paulina Bredin