KRISTEL DAR
Richmond,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
Work History
RESERVATIONS SUPERVISOR/MANAGER ON DUTY
Radisson Hotel Vancouver Airport
2023.04 - Current
- Increased efficiency by implementing standardized procedures for handling common reservation scenarios encountered by staff members daily routine.
- Collaborated with other departments to ensure seamless guest experiences from reservation through checkout.
- Assisted in the development of promotional packages, driving revenue growth within the department.
- Fostered a culture of continuous improvement by encouraging open communication among team members regarding challenges faced or opportunities identified within the department.
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
GUEST SERVICE REPRESENTATIVE
Radisson Hotel Vancouver Airport
2021.09 - 2022.03
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Implemented guest feedback system to gather insights for service improvements.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
CASHIER/SALES ASSOCIATE
Rexall Pharmacy
2015.07 - 2021.12
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
GUEST SERVICE AGENT/NIGHT AUDIT
Pacific Gateway Hotel
2018.03 - 2021.01
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Collected room deposits, fees, and payments.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival and offered assistance.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
CASHIER/DUTY SUPERVISOR
McDonald's Restaurant
2009.10 - 2013.08
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
TOURISM AND HOSPITALITY MANAGEMENT -
Eton College
Vancouver, BC01.2018
HIGH SCHOOL DIPLOMA -
Windermere Secondary School
Vancouver, BC06.2012
Skills
- Quality Control and Service Excellence Standard
- Emotional Intelligence and Empathy
- Adaptability and Flexibility
- Time Management and Prioritization
- Computer skills - MS Word, MS Outlook, HMS and Opera System, Google Docs and PowerPoint
- Problem-solving skills
- Excellent listener and communicator who effectively conveys information verbally and in writing
- Phone Etiquette
- Teamwork and Collaboration
- Organizational Skills
- Active Listening
References
Available Upon Request
Languages
English
Full Professional
Timeline
RESERVATIONS SUPERVISOR/MANAGER ON DUTY
Radisson Hotel Vancouver Airport
2023.04 - Current
GUEST SERVICE REPRESENTATIVE
Radisson Hotel Vancouver Airport
2021.09 - 2022.03
GUEST SERVICE AGENT/NIGHT AUDIT
Pacific Gateway Hotel
2018.03 - 2021.01
CASHIER/SALES ASSOCIATE
Rexall Pharmacy
2015.07 - 2021.12
CASHIER/DUTY SUPERVISOR
McDonald's Restaurant
2009.10 - 2013.08
TOURISM AND HOSPITALITY MANAGEMENT -
Eton College
HIGH SCHOOL DIPLOMA -
Windermere Secondary School
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