Kristal Vidales
Santa Ana
Summary
Proven Assistant Manager at Journeys Shoes, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and streamlining inventory, achieving a significant reduction in stock discrepancies. Skilled in employee development and conflict resolution, I drove sales growth through strategic merchandising and effective staff training.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Journeys Shoes
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
Cashier
Del Taco
10.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Tustin High School
Tustin, CA06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Employee performance evaluations
- Scheduling and planning
- Coaching and mentoring
- Inventory management
- Organizational skills
- Multitasking
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Journeys Shoes
10.2020 - Current
Cashier
Del Taco
10.2020 - 10.2020
High School Diploma -
Tustin High School
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