Krista Sharkey
Belleville,ON
Summary
Dynamic and results-oriented professional with extensive experience at Prince Edward Lennox and Addington Social Services. Excelled in case management and problem-solving, significantly improving client well-being and self-sufficiency. Demonstrated exceptional relationship-building skills, fostering strong community ties and enhancing service delivery through effective team collaboration and client empowerment.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Knowledgeable [Desired Position] with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Case Manager With Housing -Centralized Waitlist
Prince Edward Lennox and Addington Social Services
05.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Case Manager
Prince Edward Lennox and Addington Social Services
05.1999 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
Child Care Coordinator
Prince Edward Lennox and Addington Social Services
05.1999 - Current
- Evaluated program effectiveness using data-driven assessments while making adjustments as needed for continuous improvement in service delivery.
- Fostered strong partnerships with local schools by working closely with administrators to align programming goals with academic standards for smoother transitions between grade levels.
- Managed budgeting and financial planning for the childcare center, contributing to long-term fiscal stability.
- Stayed current on guidelines to maintain compliant program operations.
Education
Social Service Worker Diploma
Loyalist College of Applied Arts And Technology
Belleville, None04-1998
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Relationship building
- Decision-making
- Client advocacy
- Community resources
- Team collaboration
- Client empowerment
- Vulnerable population awareness
Languages
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- [State] Driver's License
Timeline
Case Manager With Housing -Centralized Waitlist
Prince Edward Lennox and Addington Social Services
05.2024 - Current
Case Manager
Prince Edward Lennox and Addington Social Services
05.1999 - Current
Child Care Coordinator
Prince Edward Lennox and Addington Social Services
05.1999 - Current
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- [Name of Certification] [Issuing Organization] [Year Month]
- [State] Driver's License
Social Service Worker Diploma
Loyalist College of Applied Arts And Technology
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