Krista Newell
Conception Bay South,NL
Summary
Dedicated clerical professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Board of Directors Member
NAPE - Newfoundland and Labrador Association of Public and Private Employees
01.2017 - Current
- Health Support Component 2 Board Member
- Education Committee Member & Current Chairperson - assisting with Scholarship & Bursary Selections, co-facilitating Local Officer training, organizing NAPE's Labour Schools, and co-facilitating 'Organizing Worker Power' at NAPE's Labour School
Clerk 3A
Eastern Health
01.2016 - Current
- Overseeing the smooth running of Ambulatory Care, including payroll for Ambulatory Care and Physiotherapy departments.
- Assists Manager and Director as needed, handling client inquiries and complaints
- Creating and maintaining physicians’ profiles, monitoring work and clinic flow, organizing and directing department work.
- Leading a team of 20 clerk ll staff, and addressing issues within Ambulatory Care
- Provide support for meetings within Ambulatory Care leadership group by scheduling meetings, booking conference rooms, preparing materials, and taking detailed minutes.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with patients and staff by phone, email, or in-person to provide information regarding patient’s healthcare.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail & maintaining clinic utilization statistics.
- Manage incoming calls professionally, assisting patients and/or other health care representatives and directing callers to appropriate personnel along with taking detailed messages when necessary.
- Support Management with timely completion of daily tasks, ensuring smooth department/clinic operations.
- Train new clerks on NL Health's procedures and software effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Clerk II
Eastern Health
01.2013 - 01.2016
- Registering patients for their clinic appointments
- Answered questions about EH/NL Health's policies and addressed patients’ concerns.
- Preparing clinic prep/charts for upcoming clinics
- Ensuring clinics are fully stocked.
- Greeted patients upon arrival for their appointments and responded promptly to patients and physician’s needs.
- Worked flexible schedule and extra shifts as requested.
- Mentored new employees on clerical duties and best practices.
Dietary, Food Services Worker 2
Eastern Health
01.2007 - 01.2013
- Ordering supplies for Dietary department
- Delivery of patient meal trays
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Career Academy - St. John's -
Business Administration & Microcomputer Specialist
Saegis Safety Institute -
Just Culture Certificate
10.2021
Skills
- Administrative Support
- Attention to Detail
- File and database management
- Materials Organization
- Complex Problem-Solving
- Processes and procedures
References
- Ted Downey, 709-699-0929
- Connie Walsh, 709-691-9069
- Eileen Joyce, 709-693-3370
Timeline
Board of Directors Member
NAPE - Newfoundland and Labrador Association of Public and Private Employees
01.2017 - Current
Clerk 3A
Eastern Health
01.2016 - Current
Clerk II
Eastern Health
01.2013 - 01.2016
Dietary, Food Services Worker 2
Eastern Health
01.2007 - 01.2013
Career Academy - St. John's -
Business Administration & Microcomputer Specialist
Saegis Safety Institute -
Just Culture Certificate
Similar Profiles
JON OAKEJON OAKE
Communications Professional at Newfoundland and Labrador (NL) Health ServicesCommunications Professional at Newfoundland and Labrador (NL) Health Services
Tyler Eric James KeithTyler Eric James Keith
Student Legal Administrative Assistant at Government Of Newfoundland And LabradorStudent Legal Administrative Assistant at Government Of Newfoundland And Labrador
Dylan PackDylan Pack
Lead Hydro Plant Operator at Newfoundland & Labrador HydroLead Hydro Plant Operator at Newfoundland & Labrador Hydro