Krista Cox
Ottawa,Canada
Summary
Highly motivated and patient-focused registered dental hygienist with 10+ years of experience in addressing diverse dental concerns. Dedicated to delivering compassionate care and fostering trusting relationships with patients. Skilled in active listening and building rapport. Proficient in managing challenging situations and prioritizing conflicting demands. Knowledge and experience of the standards of practice and standards of professional ethics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
Vista Dental and Denture Clinic
01.2020 - Current
- Evaluated gingival and periodontal conditions of clients; screened clients for oral cancer and intra and extra oral lesions; utilized client screening procedures to include medical history review, dental and periodontal charting
- Evaluate clinical findings, medical history, and previous dental records, integrating the information into individualized dental hygiene care
- Provided prophylaxis treatment within all age populations
- Provided oral health education and instruction to help facilitate client centered goals to improve and maintain the oral health of clients; reassessed at continuing care appointments to assure accuracy and compliance
- Perform accurate and ethical client documentation at all times; handle and maintain strict client confidentiality as per HIPAA regulations
- Properly sterilize dental equipment and examination rooms in accordance with updated IPAC infection control policies
- Consistently followed protocol regarding quality assurance, biohazards, infection control, charting and emergencies
Office Manager
Vista Dental and Denture Clinic
01.2018 - 01.2020
- Managed all employees, oversaw daily office activities, ensured the office had suitable and adequate supplies to complete all undertakings
- Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards
- Collaborate with healthcare professionals to ensure client care was optimized
- Maintained updated protocols regarding quality assurance, biohazards, infection control, charting and emergencies
- Knowledgeable with socially funded Dental Programs such as Ontario Works, CINOT, Children's Aid Society, Ontario Disability Support Program, and Low Income Dental Plan
Administrator
Bank Implant Denture Clinic
01.2010 - 01.2018
- Handled all client scheduling, appointments, cancellations and recalls
- Created quick rapport and positive business relationships with clients and staff, demonstrated dedication to a high standard of customer service
- Demonstrated a calm, reassuring, and friendly demeanor in all client interactions
- Leveraged compassionate bedside manner to build rapport with clients of all ages, minimize discomfort, and alleviate anxiety
- Proficient in various computer programs such as ABELDent, Open Dental, ADSTRA, DOMx, Quick Vision, Word and Excel
Education
Advanced Diploma - Dental Hygiene
Canadian Institute of National Health
Ottawa, ON03-2020
Skills
Experienced in creating safe spaces and the trust building processes
Respectful the perspectives of all peoples
Contributing to positive systemic change
Understands the systemic issues of communities experiencing significant barriers to participation in Ontario’s health and education systems
Proficient with the standards and scopes of practice that guide dental hygiene practice in Ontario
Uses quality assurance to improve processes, safety, and patient care by defining a problem, setting a goal, and making improvements in an iterative process
Certification
- Current member in good standing with the College of Dental Hygienists of Ontario, and The Canadian Dental Hygiene Association
- Standard First Aid and CPR Level C
- Recent Police Record Check and Vulnerable Sector Check
- Fully vaccinated COVID-19 and Influenza
References
Available upon request
Timeline
Registered Dental Hygienist
Vista Dental and Denture Clinic
01.2020 - Current
Office Manager
Vista Dental and Denture Clinic
01.2018 - 01.2020
Administrator
Bank Implant Denture Clinic
01.2010 - 01.2018
- Current member in good standing with the College of Dental Hygienists of Ontario, and The Canadian Dental Hygiene Association
- Standard First Aid and CPR Level C
- Recent Police Record Check and Vulnerable Sector Check
- Fully vaccinated COVID-19 and Influenza
Advanced Diploma - Dental Hygiene
Canadian Institute of National Health
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