Krista Baker
Red Deer
Summary
Laser Technician and business owner with a proven track record at Beyond Beauty Laser Clinic Inc, enhancing client satisfaction through expert laser applications and safety compliance. Excelled in customer service and laser operation expertise, driving repeat business and fostering strong client relationships. Demonstrated adaptability and a continuous improvement mindset, ensuring high standards in skincare services and team training.
Overview
11
11
years of professional experience
Work History
Laser Technician/Owner
Beyond Beauty Laser Clinic Inc
03.2018 - Current
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
- Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
- Maintained treatment rooms and workstations in compliance with AHS standards to deliver safe and therapeutic experiences.
- Built strong relationships with customers to drive repeat business.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Consistently received positive feedback from clients regarding exceptional service quality and prompt issue resolution skills.
- Assisted in training new team members on proper use, troubleshooting, and preventative maintenance of laser equipment.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Reduced equipment downtime by promptly diagnosing and resolving technical issues.
- Discussed procedures and treatment options with clients.
- Educated guests on current promotions, events and services within store or salon.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Advised clients on proper home-care regimens.
- Created repeat business by developing long-term relationships with regular customers.
- Explained benefits of skin care products to clients.
- Performed consultations for patients before scheduling treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
- Suggested appropriate therapy based on current health of client.
Clearview Market Dental Care
Nar and Nove Gill
09.2013 - 05.2019
- Improved patient comfort by providing a warm and welcoming experience into the clinic.
- Enhanced patient satisfaction by addressing concerns and answering questions about their dental care in an empathetic manner.
- Expanded knowledge base by shadowing experienced dentists during complex procedures.
- Facilitated communication between patients and insurance providers to ensure proper coverage for necessary treatments.
- Participated in multidisciplinary team meetings to discuss cases requiring specialized care or treatment plans.
- Stayed current on industry best practices through continuing education courses and professional development opportunities.
- Maintained accurate patient records and documented treatments provided during each visit, ensuring continuity of care over time.
- Promoted a positive atmosphere within the dental office through effective communication and teamwork among staff members.
- Contributed to the smooth operation of the clinic by scheduling appointments and managing patient flow throughout the day.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
Certification In Laser Hair Removal/IPL/RF - Laser Technology
Eternal Beauty Institute
Red Deer, AB02.2018
Skills
- Customer service
- Strong communication skills
- Organizational growth
- Electrical circuits
- Critical thinking
- Adaptability to change
- Continuous improvement mindset
- Conflict resolution techniques
- Laser operation expertise
- Cleanroom practices
- Laser safety protocols
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Dependable and responsible
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Excellent communication
- Treatment room setup
- Organizational skills
- Skincare product sales
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Assessing skin condition
- Flexible schedule
Languages
English
Full Professional
Additional Information
Certificates available on request.
Reference's available on request.
Timeline
Laser Technician/Owner
Beyond Beauty Laser Clinic Inc
03.2018 - Current
Clearview Market Dental Care
Nar and Nove Gill
09.2013 - 05.2019
Certification In Laser Hair Removal/IPL/RF - Laser Technology
Eternal Beauty Institute
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