Nikki Richards
Porters Lake
Summary
Accomplished Clinical Laser Technician and Manager with a proven track record at Enlighten Laser Skincare, enhancing customer satisfaction and driving sales growth through exceptional relationship building and outstanding communication skills. Demonstrated ability to lead teams and manage small business operations effectively, achieving significant client retention and referrals. Highly motivated with a friendly and positive demeanor, excelling in customer service and sales expertise.
Overview
23
23
years of professional experience
Work History
Owner/Clinical Laser Technician
Enlighten Laser Skincare Bedford
02.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Educated clients on current promotions, events and services within the clinic.
Manager/Clinical Laser Technician
Enlighten Laser Skincare INC
01.2017 - Current
- Insuring client satisfaction by providing high-quality laser treatments and personalized skincare solutions.
- Managed and motivated employees to be productive and engaged in work.
- Provided customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Territory Sales Representative
Quiksilver/Roxy
03.2005 - 07.2015
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Expanded client base through effective prospecting, cold calling, and networking events.
- Worked with sales team to collaboratively reach targets, consistently meeting and exceeding personal quotas.
Manager
A1Boardshop/Aerobics First
06.2001 - 07.2005
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Developed strong vendor relationships.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Arts - Fine Arts ~
NSCAD University
Halifax, NS06.2007
Skills
- Work Ethic
- Customer Relations
- Small business operations
- Relationship Building
- Very Friendly and Positive
- Highly motivated
- Sales Growth
- Sales expertise
- Outstanding communication skills
- Outgoing Personality
- Customer service expertise
- Calm and Composed
- Verbal and written communication
Languages
English
Full Professional
Timeline
Owner/Clinical Laser Technician
Enlighten Laser Skincare Bedford
02.2021 - Current
Manager/Clinical Laser Technician
Enlighten Laser Skincare INC
01.2017 - Current
Territory Sales Representative
Quiksilver/Roxy
03.2005 - 07.2015
Manager
A1Boardshop/Aerobics First
06.2001 - 07.2005
Bachelor of Arts - Fine Arts ~
NSCAD University
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