Sea Nginh Kang
Edmonton,AB
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
- McDonald cooperated restaurant is my first job in Canada. Got 3 years. of experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Customer Service Specialist
Clientservices
12.2017 - 08.2023
- As nail technician, I always make sure customer is satisfied when they got service done.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated warm relationships with regular customers.
Restaurant Waitress
Pizza Hut, Restaurant Brands
01.2012 - 08.2013
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
Language For New Comers
NorQuest College
Edmonton, AB04.2014
Skills
- Call Transfers
- Complaint Escalation
- Carrier Relations
- Chinese Speaking
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Customer Service Specialist
Clientservices
12.2017 - 08.2023
Restaurant Waitress
Pizza Hut, Restaurant Brands
01.2012 - 08.2013
Customer Service Associate
Language For New Comers
NorQuest College
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