Tejaswi Vanguri
Barrie,Ontario
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
OUR CLEANERS
02.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided customer feedback to management and identified areas of improvement for products and services.
Sales Representative
Kognitive Marketing
08.2019 - 11.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
MBA - FINANCE AND HR
LINGAYAS INSTITUTE OF MANAGEMENT AND TECHNOLOGY
VIJAYAWADA01.2014
Skills
- Speaking Clearly
- Customer Complaint Resolution
- Cross-Functional Team Collaboration
- Carrier Relations
- Presenting Solutions
- Call Transfers
- Telephone Reception
- Verbal Communication
- Complaint Logging and Resolution
- Call Volume and Quality Metrics
- Customer Data Confidentiality
- MS Office Proficiency
- Problem Resolution
- Customer Service and Assistance
- Customer Retention Strategies
Timeline
Customer Service Associate
OUR CLEANERS
02.2020 - Current
Sales Representative
Kognitive Marketing
08.2019 - 11.2019
MBA - FINANCE AND HR
LINGAYAS INSTITUTE OF MANAGEMENT AND TECHNOLOGY
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