Krishna Vadgama
Victoria,BC
Summary
Dedicated receptionist with expertise in client support and appointment scheduling. Proven ability to enhance service efficiency while maintaining a welcoming environment.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
CBI Health
Victoria, British Columbia
07.2025 - 11.2025
- Managed incoming calls, directing to appropriate staff for timely responses and client satisfaction.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Assisted clients with inquiries and appointment scheduling to enhance service efficiency.
- Met a range of client requirements by providing assistance in person, over the phone, and via email. for clients in-person, by phone or through email.
- Handled patient intake processes, verifying information and updating records accurately.
- Processed client payments accurately, ensuring secure transactions for products and services.
- Responded promptly to emails from customers and other departments within the organization.
- Organized and maintained office files to ensure easy document access.
- Supported administrative team with daily tasks, enhancing overall workflow and team collaboration.
- Adhered to company policies regarding confidentiality of sensitive information.
Physiotherapiest
SVF foundation
Savarkundla, India, Gujarat
11.2017 - 01.2024
- Evaluated patient conditions through assessments and physical examinations.
- Developed personalized treatment plans for diverse patient needs.
- Instructed patients on injury prevention and rehabilitation strategies to promote long-term health.
- Monitored patient progress and adjusted treatment plans to optimize recovery outcomes.
- Assessed patient's strength, range of motion, balance, coordination, posture and motor function.
- Performed manual therapy techniques such as soft tissue mobilization and joint manipulation to reduce pain and restore mobility.
- Utilized modalities such as ultrasound, electrical stimulation, heat and cold packs and traction to manage symptoms.
- Utilized evidence-based practices to guide clinical decision-making and treatment methodologies.
- Coordinated with doctors, nurses, and occupational therapists to ensure cohesive treatment strategies.
- Communicated effectively with patients, families and caregivers about goals of care plan.
- Provided patient education to help improve understanding of their condition and the importance of exercise, posture and lifestyle changes.
- Analyzed patient feedback to continuously improve treatment effectiveness and patient satisfaction.
Education
Bachelor Of Physiotherapy - Paramedical
Maharaja Sayajirao University
Vadodara, India03-2017
Skills
- Patient intake
- Appointment scheduling
- Client assistance
- Payment processing
- Data entry
- Office management
- Customer relationship management
- Time management
- Telephone etiquette
- Confidential information handling
- Patient communication
Timeline
Receptionist Administrator
CBI Health
07.2025 - 11.2025
Physiotherapiest
SVF foundation
11.2017 - 01.2024
Bachelor Of Physiotherapy - Paramedical
Maharaja Sayajirao University