Riezel Lamang
Edmonton,AB
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level at any position to help launch career while achieving company goals. Leveraging studies in Accounting Payroll Administration Diploma seeks real-world experience in Payroll duties. Offers strong interpersonal and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
15
15
years of professional experience
Work History
Receptionist Administrator
MTE Logistix
05.2022 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Insurance Broker
Experior Financial Group
06.2021 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Calculated quotes and educated potential clients on insurance options
- Called potential clients to set up appointments according to mutual availability
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
- Adhered to health and prescription insurance products, delivery systems and claims systems
- Established new employee benefit brokerage, consulting and administration office for international property casualty brokerage firm
- Managed intake of stop-loss RFPs, fulfilled RFPs from internal underwriting team and preferred partners, tracked RFP performance and made recommendations to management for changes to products and policies
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
Client Experience Associate
AnywhereWorks
10.2021 - 10.2023
- Served customers and followed outlined steps of service
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked flexible hours; night, weekend, and holiday shifts
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Collaborated with Training team to achieve positive results
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled 25 calls per hour to address customer inquiries and concerns
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Resolved problems, improved operations and provided exceptional service.
Account Receivables Clerk
Onsite Modular Storage
09.2021 - 06.2022
- Streamlined daily reporting information entry for efficient record keeping purposes
- Used Syrasoft to perform accurate financial analysis and audits to mitigate financial risks
- Reviewed account data and activity to devise financial estimation reports and adjustments
- Managed and responded to correspondence and inquiries from customers and vendors
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Recorded deposits into Syrasoft, reconciled monthly bank accounts and tracked expenses.
Deputy Returning Officer
Edmonton Elections
10.2021 - 10.2021
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons
- Developed and managed inventory supply lists and equipment orders to prepare voting units
- Created fair, non-partisan environment to protect free choice of voters
- Implemented long-term growth initiatives by developing efficient and effective strategies
- Worked directly with Presiding Officer to brainstorm, discuss strategy and mitigate some issues encounter
- Direct reporting to Presiding Officer of incidents for assistance and remediation.
Restaurant Manager
Tim Hortons
12.2008 - 12.2020
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Purchased adequate quantities of food, beverages, equipment and supplies
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Reconciled cash and credit card transactions to maintain accurate records
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Identified team weak points and implemented corrective actions to resolve concerns
- Payroll process every two weeks for all employees
- Carefully interviewed, selected, trained and supervised staff
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Education
One Year Diploma -
East West College of Institute And Technology
09.2021
Insurance Broker -
Alberta Insurance Council
07.2021
One Year Diploma -
Stratford Career Insitute
07.2017
Skills
- Client intake experience
- Client Services
- Communicating with client
- Updating client data
- Client records management
Languages
English
Native or Bilingual
Timeline
Receptionist Administrator
MTE Logistix
05.2022 - Current
Client Experience Associate
AnywhereWorks
10.2021 - 10.2023
Deputy Returning Officer
Edmonton Elections
10.2021 - 10.2021
Account Receivables Clerk
Onsite Modular Storage
09.2021 - 06.2022
Insurance Broker
Experior Financial Group
06.2021 - Current
Restaurant Manager
Tim Hortons
12.2008 - 12.2020
One Year Diploma -
East West College of Institute And Technology
Insurance Broker -
Alberta Insurance Council
One Year Diploma -
Stratford Career Insitute
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