Krishna TL

* 12+ Years of extensive experience in IT with 10+ years in Telecom Sector working with demanding multi-national clients with diverse employment interests including project coordination, management, and business analysis.

* Guided and coached team of varied IT support technicians across various projects in addressing and resolving challenging technical issues.

* Formulated, analyzed, and delivered reports on support metrics to senior management.

* Experience in creating, presenting, seeking approvals for RFCs from Technical Advisory Board, and implementing them.

* Automated 'Part Month Charges' calculation using JavaScript/HTML/CSS. Shell Script (from command line) to get 'total value' of 'Direct Debit/Credit Card Extract' file from a different location. Automated creation of supporting files that has random non-sequential numbers through Shell Script.

* Experience in creating file transfer flows for new projects. Monitoring system resources, logs, disk usages, scheduling backups and restore.

* Experience following up with several teams to resolve potential P1/P2 incidents.

* Possess strong communication, analytical, logical, and learning skills.

• MS Azure Fundamentals
• PRINCE2 Foundation
• Data Science with Python Professional
• Professional Scrum Master-I
• Cloud Computing
• ITIL Foundation
• Oracle 11g

• Mobile, +1 647-762-5594
• WhatsApp, +91 9840705365

• Managed File Transfer, Rogers Communications, Canadian Telecom Company, 03/2016 to Present, Rogers Communications, Inc. is a diversified Canadian communications and media company. MFT – Managed File Transfer handles file transfer of entire Rogers, both internal and external. Important file transfers for Cash, Credit Evaluation, and PCI applications are handled by MFT., Senior Technical Support Analyst, Involve in the discussion of file transfer flows creation to be set up for new projects., Creating file transfer flows for new projects., Administration, scheduling and monitoring of file transfers., Troubleshooting server connectivity issues in file transfer., Creating user accounts to upload/download files in GUI., Work with clients and offshore team in requirements gathering and analysis., Contribute to performance analysis of the application., Globalscape - Enhanced File Transfer, Windows Server
• Rogers Application and Decisioning System, Rogers Communications, Canadian Telecom Company, 03/2016 to Present, RADS-PCO is a 'decision engine' providing key risk and collection abilities in Maestro and improving operations in V21. It will provide new and upgraded credit application functionality for new and existing customers, while increasing sales, manage payment risks, reduce fraud losses, and improve customer experience., Application Support Analyst, Discuss with Business Team regarding new strategy implementation to update logic in customer credit evaluation., Create RFC, present and get approval from TAB for strategy code deployment in production environment., Provide Data Dump to Business Team for validation post RFC implementation in production., Create Trouble Tickets in Jira and work on retrofits., Monitor services in App and Web servers to ensure system stability and performance., Maintain and update Strategy Changes report and discuss it with Business Team periodically to ensure smooth operations., Renew server certificates to ensure encryption is up-to-date., Linux, Java version 1.8.0_121, Tomcat, Web Engine, Open AM
• Payments and Collections, Talk Talk Telecom Group Limited, UK, 05/2014 to 03/2016, TalkTalk is the UK's leading value for money connectivity provider. TalkTalk Telecom Group plc is a company which provides pay television, telecommunications, Internet access, and mobile network services to businesses and consumers in the United Kingdom., Second Line Support, Run jobs in sequence to generate reports for payments and submit to Business., Troubleshoot and resolve issues encountered in payments activity., Generate Collections report and submit to Data Warehousing Team., Assess and perform systems utilization and assist in troubleshooting and performance tuning., Track application performance metrics and report to management., Single View and Trio-CRM
• BOE Provisioning, Telstra Corporation Limited, 12/2011 to 05/2014, Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services., System Engineer, Worked closely with Bundle Order Entry team to design and manage development of application to fulfil customer’s request., Actively involved in the design, development, and unit testing of the product., Prepared Technical documentation - LLDs (Low Level Design), UTS (Unit Test Specification), Code review records., Did gap analysis with software development team and testing team to avoid bottlenecks., Prepared information as needed in the design documentation process., Peoplesoft CRM, SQL Server, Windows NT

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