Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
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Harry Joseph

Nobleton,Ontario

Summary

Results-oriented Technical Lead, adept in Application Support at Rogers and BMO with over 15 years of experience. Expertise in SQL and ServiceNow, along with creating and documenting change tickets and stories in JIRA. Skilled in querying data from multiple databases and troubleshooting complex issues. Proven track record in collaborating with cross-functional teams to provide second-level support and resolve incidents promptly.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Application Support Analyst

BMO
Toronto, ON
08.2022 - Current
  • Provided second-level support for incidents originating from operations and other business teams
  • Collaborated with multiple product/project teams to analyze and troubleshoot customer/employee-facing issues
  • Executed SQL queries for fixing data and/or finding data from multiple databases
  • Documented knowledge articles related to outstanding product defects and workarounds
  • Monitored production systems for alerts and errors, taking necessary actions as required.

Retail Developer Lead

Rogers Communication
Brampton, ON
01.2018 - 07.2022
  • Led end-to-end implementations of D365 Retail and eCommerce solutions, integrating seamlessly with Xstore Oracle Retail System
  • Translated business requirements into technical specifications and architect solutions, ensuring smooth integration
  • Created and maintained documentation aligned with client process flows, facilitating clear communication and streamlined project management
  • Employed batch, Autoit, Python, and PowerShell to compose, examine, and maintain applications.

Team Leader Service Delivery

Rogers Communications
Brampton, ON
01.2015 - 01.2018
  • Guided colleagues in Technical Support and Shared Services teams, providing expert advice and instruction for performance enhancement
  • Observed staff attendance and devised job rotation for continuous improvement
  • Implemented and adhered to guidelines for safety and quality services, identifying areas for process improvement.

Education

Business Administration Course -

Yorkville University

Diploma Programming -

Humber College

Social Science Diploma -

Dawson College

Skills

  • SQL
  • ServiceNow
  • Creating/documenting Change tickets
  • Creating stories in JIRA
  • Querying data from multiple databases
  • Linux/Unix
  • Batch Scheduling
  • Monitoring software (ITRS, Splunk)
  • Oracle
  • MS SQL
  • Java (some core development)
  • Shell scripting
  • Python

Certification

Microsoft Certified Solution Expert (MCSE), 2008

Languages

  • French
  • Spanish

Languages

Spanish
Native/ Bilingual
French
Native/ Bilingual

Timeline

Senior Application Support Analyst

BMO
08.2022 - Current

Retail Developer Lead

Rogers Communication
01.2018 - 07.2022

Team Leader Service Delivery

Rogers Communications
01.2015 - 01.2018

Business Administration Course -

Yorkville University

Diploma Programming -

Humber College

Social Science Diploma -

Dawson College

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Harry Joseph