Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Hi, I’m

Krishna Kaul

Toronto,ON

Summary

A committed expert with strong interpersonal skills, customer focus, and hold a high regard for stakeholder relationships. Demonstrated history of achieving company objectives through systematic and dependable methods. Served as a central liaison/POC for multiple cross-functional teams within an application environment. Possess proficiency in adapting to emerging trends, upgrades, and obstacles to effectively elevate the organization's brand.

Overview

4
years of professional experience
1
Certification

Work History

Apple

CA- Specialist
11.2023 - Current

Job overview

  • Interpreted clients' needs and introduced services to fit specific requirements.

Little Caesars

Part-Time, Assistant Store Manager
01.2023 - 11.2023

Job overview

S&P Global

Associate, Technical Application Support
08.2021 - 11.2022

Job overview

  • Installation of software programs. Office 365 application skills including PowerPoint, Word, and Excel
  • Performed and scheduled UAT for every new version before release.
  • I performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Used Salesforce to Document, track, maintain, and update user date and support tickets.
  • Collaborated with Scrum Masters to understand the root cause of the issue.
  • Interacted with third-party IT teams to resolve issues and answer software-related questions.

RPR Ltd

Associate, Operations
02.2020 - 08.2021

Job overview

  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Managed customer relations through communication and helpful interactions.

Education

Niagara College Toronto
Toronto, ON

Post Graduate Diploma from International Business Management
08.2023

University Overview

Arni University
India

MBA from Marketing
05.2017

University Overview

Skills

  • Organization and Time Management
  • Sales and Communication Skills
  • Teamwork and Collaboration
  • Active Listening, Research complex issues and write analyses
  • Customer Service Skills
  • Adaptability

Certification

  • Advance Excel- LinkedIn Learning
  • International Business Foundations

Timeline

CA- Specialist
Apple
11.2023 - Current
Part-Time, Assistant Store Manager
Little Caesars
01.2023 - 11.2023
Associate, Technical Application Support
S&P Global
08.2021 - 11.2022
Associate, Operations
RPR Ltd
02.2020 - 08.2021
Niagara College Toronto
Post Graduate Diploma from International Business Management
Arni University
MBA from Marketing
Krishna Kaul