Krish Panzade
Oshawa
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Customer Experience - Part Time
Elexicon Energy
09.2024 - Current
- Managed processing of move-ins and move-outs for landlords.
- Coordinated scheduling and documentation for tenant transitions.
- Conducted inspections and prepared units for new occupants.
- Ensured compliance with lease agreements and property standards.
- Handled administrative tasks related to tenant turnover for landlords.
- Addressed billing inquiries and resolved discrepancies.
- Responded to and managed energy usage questions and concerns.
- Handled collections calls and resolved payment disputes.
- Managed disconnections and reconnected services as needed.
Customer Experience - Summer Student
Elexicon Energy
04.2024 - 08.2024
- Managed processing of move-ins and move-outs for landlords.
- Coordinated scheduling and documentation for tenant transitions.
- Conducted inspections and prepared units for new occupants.
- Ensured compliance with lease agreements and property standards.
- Handled administrative tasks related to tenant turnover for landlords.
- Addressed billing inquiries and resolved discrepancies.
- Responded to and managed energy usage questions and concerns.
- Handled collections calls and resolved payment disputes.
- Managed disconnections and reconnected services as needed.
Bookkeeper/Administrative Assistant
Panztecs
05.2023 - 04.2024
- Proven track record in administrative and financial roles.
- Efficiently booked and managed appointments.
- Highly proficient in Excel for meticulous financial record-keeping.
- Played a crucial role in assisting with the filing of tax records and claims.
- Skills well-suited for roles in administration, finance, and accounting.
Customer Service Specialist/Team Lead
NewAge Products Inc.
08.2022 - 05.2023
- Oversaw the coordination of deliveries for premium garage and outdoor furniture by proactively engaging with shipping companies and customers.
- Assessed damages to products and effectively managed the resolution process through the issuance of credits and replacements.
- Achieved and sustained high-performance metrics, maintaining favorable credit/replacement cost averages by efficiently addressing customer concerns and resolving complaints.
- Led and managed a team of 12 members, ensuring that team metrics were met and overseeing the issuance of permissions for replacements for items exceeding $500 in inventory value.
- Handled end-of-day reporting responsibilities to summarize daily activities and outcomes.
- Attained proficiency in SAP, Salesforce, and other relevant systems, contributing to enhanced operational efficiency.
Member Loyalty/ Retentions Specialist
Concentrix/Onstar
03.2022 - 08.2022
- Functioning as a Retentions/Member Loyalty Specialist within the Member Loyalty Department for our client, General Motors.
- Addressing billing inquiries and managing escalated calls to ensure customer satisfaction.
- Playing a crucial role in customer retention by serving as the final point of contact before members decide to leave or cancel their service.
- Meeting stringent sales targets focused on preserving and retaining customers.
- Handling communications with a wide range of North American customers who have OnStar-equipped vehicles (essentially covering every GM vehicle sold after the 2000s).
Sales Person and Retention Specialist
Neo Financial
08.2021 - 03.2022
- Engaged in proactive sales efforts by delivering compelling pitches to attract and acquire new customers.
- Collaborated with customers to understand and resolve their issues effectively.
- Established and managed kiosk/booth setups, ensuring their organization and functionality.
- Prioritized customer satisfaction by promptly addressing and resolving concerns.
- Maintained cleanliness and organization in work areas to optimize efficiency.
- Assisted coworkers in finalizing sales and played a role in training new employees.
Tim Horton's Cashier
Tim Hortons
09.2020 - 01.2021
- Received and processed orders, proficiently preparing various baking goods.
- Assisted in serving food to customers, ensuring a positive dining experience.
- Contributed to post-shift kitchen cleanup, maintaining a tidy and organized workspace.
- Swiftly addressed and resolved customer complaints related to food service to enhance satisfaction.
- Ensured cleanliness and organization in food preparation areas, optimizing operational efficiency.
- Adhered to temple service standards, including inventory management.
- Monitored and counted food stock and supplies, initiating timely reorders.
- Maintained cleanliness and sanitation of work areas, utensils, and pans.
- Handled data management and maintained accurate supply counts.
Education
Bachelor's - Accounting
OntarioTech University
Oshawa, ON10.2025
Secondary School - undefined
Castlebrooke Secondary School
Brampton, ON07.2021
Skills
- Inventory management
- Administrative support
- Some Useful and Marketable I have include
- Sales Support
- MS Office
- Project organization
- Website Design
- Filing (3 years)
- Food Service
- Business operations
- Customer service
- First Aid/CPR
- Sales administration (2 years)
Languages
Hindi - Fluent
English - Advanced
Gujarati - Intermediate
Marathi - Intermediate
Interests
- Volunteering
- Supporting STEM education initiatives and mentorship programs
- Auto Repair/Restoration
Timeline
Customer Experience - Part Time
Elexicon Energy
09.2024 - Current
Customer Experience - Summer Student
Elexicon Energy
04.2024 - 08.2024
Bookkeeper/Administrative Assistant
Panztecs
05.2023 - 04.2024
Customer Service Specialist/Team Lead
NewAge Products Inc.
08.2022 - 05.2023
Member Loyalty/ Retentions Specialist
Concentrix/Onstar
03.2022 - 08.2022
Sales Person and Retention Specialist
Neo Financial
08.2021 - 03.2022
Tim Horton's Cashier
Tim Hortons
09.2020 - 01.2021
Secondary School - undefined
Castlebrooke Secondary School
Bachelor's - Accounting
OntarioTech University
Awards
DECA Provincials top 10 Recipient in the ASM Marketing Cluster, February 2019, Top 10 out of thousands of participants at the provincial level for the DECA series of Business and marketing related competitions.