Summary
Work History
Education
Skills
Languages
Timeline
Generic

Duyen Nguyen

Oshawa

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Work History

Sales Associate

Indigo Vietnam
04.2025 - 08.2025
  • Increased monthly sales by 20% through customer retention.
  • Achieved 100% of quarterly sales targets consistently.
  • Promoted souvenir and merchandise items, including pop-up thrift products; ensured strong product knowledge, and a positive customer experience.
  • Processed payments and packaging; reported inventory refills, and maintained tidy, well-organized product displays.
  • Managed the daily cash balance and collaborated with team members to ensure smooth store operations.

Marketing Collaborator

Indigo Vietnam
04.2025 - 08.2025
  • Assisted in developing social media content strategies to enhance brand visibility.
  • Conducted market research to identify trends and consumer preferences for targeted campaigns.
  • Collaborated with cross-functional teams to execute promotional activities and events.
  • Filmed and edited promotional videos highlighting beverages and café ambiance to support marketing strategies.
  • Managed the social media presence by posting content and daily stories to promote the café and update customers on daily activities.
  • Assisted the branding team with several major events, including the internal Latte Battle, the annual Christmas Party, and a Thrift Pop-up event, contributing to event planning, decoration, and communication materials.

Sales Associate

H&M Clothing
02.2025 - 08.2025
  • Trained in professional customer service and sales skills, and consistently maintained a 98% customer satisfaction rate.
  • Increased monthly sales by 15% through customer retention.
  • Achieved 99% of quarterly sales targets consistently.

Education

Bachelor of Arts - Communications

Trent University Durham GTA
Oshawa, Ontario
05-2029

Skills

  • Communication
  • Time Management
  • Customer Service
  • Marketing Campaigns
  • Goal Achievement
  • Client Relationship Management
  • Cash Handling

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Sales Associate

Indigo Vietnam
04.2025 - 08.2025

Marketing Collaborator

Indigo Vietnam
04.2025 - 08.2025

Sales Associate

H&M Clothing
02.2025 - 08.2025

Bachelor of Arts - Communications

Trent University Durham GTA

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Duyen Nguyen