Krish Malik
AB,Canada
Overview
4
4
years of professional experience
Work History
Debt Collector Agent
Total Credit Recovery
06.2022 - 06.2024
- Worked in call center environment handling manual and automatically dialed outbound calls
- Used scripted conversation prompts to convey current account information and obtain payments
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group
Cashier
Kitchen Table
03.2021 - 08.2021
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Helped customers find specific products, answered questions and offered product advice
- Assist customers by providing information and resolving their complaints
Accounting Assistant
BriskTax
04.2021 - 07.2021
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Provided administrative support to the financial department
- Interacted with customers as first point of contact and directed them to desired staff
- Proficient with spreadsheets
- Used advanced Microsoft Excel to organize company data including SUMIF, COUNTIF and Vlookup functions
Customer Service Representative
Tim Hortons
02.2020 - 08.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients
Education
Data Entry Operator -
Remote
Business Diploma -
Humber College
Toronto, ON05.2022
Skills
- Customer Service
- Problem solving
- Debt Recovery Strategies
- Computer skills
- Data entry
- Analysis Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Debt Collector Agent
Total Credit Recovery
06.2022 - 06.2024
Accounting Assistant
BriskTax
04.2021 - 07.2021
Cashier
Kitchen Table
03.2021 - 08.2021
Customer Service Representative
Tim Hortons
02.2020 - 08.2020
Business Diploma -
Humber College
Data Entry Operator -
Remote