Summary
Work History
Education
Skills
Languages
Timeline
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Harnoor Kaur

Brampton,ON

Summary

Professional with strong experience in collections and customer relations. Skilled in negotiation, conflict resolution, and account management. Emphasis on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.

Demonstrated record of success in marketing leadership, customer relations and campaign management.Energetic with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Work History

Debt Collector Agent

Metcredit
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
  • Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
  • Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.

Debt Collection Officer

MJR Capital Services
  • Analyzed data to identify patterns and trends in payment behavior, informing future strategy development for increased success rates.
  • Reduced delinquent accounts by implementing effective debt collection strategies.
  • Developed comprehensive reports on debt collection activities to present to management for review and decision-making purposes.
  • Enhanced team efficiency by conducting regular training sessions on best practices in debt collection techniques and procedures.

Customer Service Representative

American Eagle Outfitters, Inc
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Supervisor

Canadian National Growers
Moncton, NB
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Education

BBA - Commerce

Pures College of Technology

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Call center experience
  • Client relations
  • Assertiveness

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Debt Collector Agent

Metcredit

Debt Collection Officer

MJR Capital Services

Customer Service Representative

American Eagle Outfitters, Inc

Sales Supervisor

Canadian National Growers

BBA - Commerce

Pures College of Technology

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Harnoor Kaur