Kris Jaigobin
Ajax,ON
Summary
Dynamic Customer Service Coordinator at WINNERS with extensive expertise in relationship building and conflict resolution. Proven ability to enhance customer satisfaction through effective strategies, resulting in improved ratings and increased service quality. Skilled in employee training and POS operations, while fostering a productive team environment to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
WINNERS
Ajax, ON
06.2024 - Current
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Evaluated and authenticated returns, exchanges and voids.
- Developed relationships with customers to ensure satisfaction.
- Developed and implemented strategies retain customers and drive loyalty.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Merichandise Coordinator
WINNERS
Ajax, ON
11.2023 - Current
- Managed seasonal changes in merchandise assortment by coordinating with vendors regarding new product launches.
- Communicated and coordinated planogram execution with store management.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed prices and descriptive signage to enhance displays and promote items.
- Consulted with management and advertising teams to plan optimal promotions.
- Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
Merchandise Associate
WINNERS
Ajax, ON
08.2023 - Current
- Placed prices and descriptive signage to enhance displays and promote items.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Planned commercial displays to entice and appeal to customers.
Warehouse Selector
Aspect Retail Logistics
01.2023 - 06.2023
- Carefully operating a double-pallet jack adhering to safety guidelines to retrieve and relocate pallets
- Manually lifting and loading pallets according to palletization standards
- Using an RF Scanner to document pallets and securely wrapping the pallets for shipment
- Promptly delivering the pallets to the loading areas for shipment
- Working with productivity metrics to ensure targets are met
- Communication with workers on the floor as well as management to determine daily goals
Shop Assistant
T & V Fine Carpentry
Woodbridge, Canada
09.2017 - 01.2023
- Kindly taking calls from clients, providing administrative support, scheduling appointments, arranging meetings and consultations with clients
- Contacting affiliates with orders and delivery information as needed
- Preparation and organisation of materials for painting and assembly
- Communication with shop owners to manage conflicting schedules and prioritising deadlines
Stock Associate, General Labour
Pickering Flea Market
Pickering, Canada
03.2016 - 07.2017
- Working within a tight time frame to restock and organise the produce section of the market
- Unloading deliveries and moving pallets to designated areas for unpacking
- Quality control to ensure only premium products are selected for display
- Communication with management to determine store needs and providing constant feedback
- Assessing and adjusting market aesthetics to maximise visual appeal, attracting buyers
Education
Computer Sciences - Multiple Courses
Centennial College
Scarborough, ON06.2016
Business Management - Multiple Courses
Centennial College
Scarborough, ON05.2015
Secondary School Diploma - Honours
Apex Academy
Georgetown, Guyana01.2008
Skills
- Product Sales
- Knowledge Retention
- Cashiering
- POS Operation
- Personalised Customer Service
- Positive Communication
- Negotiation
- Conflict Resolution
- Time Management
- Patience
- Empathy
- Attentiveness
- Goal Completion
- Direction Taking
- Employee training
- Relationship building
- Team leadership
- Customer service excellence
- Schedule coordination
- Complaint resolution
Timeline
Customer Service Coordinator
WINNERS
06.2024 - Current
Merichandise Coordinator
WINNERS
11.2023 - Current
Merchandise Associate
WINNERS
08.2023 - Current
Warehouse Selector
Aspect Retail Logistics
01.2023 - 06.2023
Shop Assistant
T & V Fine Carpentry
09.2017 - 01.2023
Stock Associate, General Labour
Pickering Flea Market
03.2016 - 07.2017
Computer Sciences - Multiple Courses
Centennial College
Business Management - Multiple Courses
Centennial College
Secondary School Diploma - Honours
Apex Academy