Jashanpreet Singh
Brampton,ON
Summary
Accomplished Customer Service Coordinator with a proven track record at Maple Logistics Inc., enhancing customer satisfaction through expert complaint handling and meticulous attention to detail. Skilled in CRM software and problem-solving, I excel in fast-paced environments, significantly improving operational efficiency and customer relations.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Maple Logistics Inc.
12.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Call Center Representative
ICICI Bank
Brampton, ON
05.2019 - 11.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Operations Coordinator
DCL Freight Haulers Inc
Milton, ON
01.2018 - 04.2019
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Education
Computer Programmar -
Lambton College of Applied Arts And Technology
Sarnia, ONSkills
- Account Management
- Documentation skills
- Complaint Handling
- Customer Focus
- Logistics Management
- Clerical Support
- Quality Assurance
- Register operations
- Product or Service support
- Call flow maximization
- Payment Processing
- Call center experience
- Retail experience
- Returns policy understanding
- Invoice Verification
- CRM Software
- Performance monitoring
- Quote Preparation
- Customer service excellence
- Microsoft Outlook, Word, and Excel
- Meticulous attention to detail
- Administrative Support
- Time Management
- Problem-Solving
- Workflow Management
- Handling Escalations
- Excellent time management skills
- Customer Relations
- Decision-Making
- Quality Assurance Controls
- Cross-Functional Collaboration
- Deadline-oriented
- Sales Promotion
- Product Knowledge
- Product and service solutions
- Technical Support
Timeline
Customer Service Coordinator
Maple Logistics Inc.
12.2021 - Current
Call Center Representative
ICICI Bank
05.2019 - 11.2021
Operations Coordinator
DCL Freight Haulers Inc
01.2018 - 04.2019
Computer Programmar -
Lambton College of Applied Arts And Technology