Kripa Susan Lalu
Sydney,Nova Scotia
Summary
Dynamic leader with proven expertise in staff supervision and customer relationship management honed at Tim Hortons. Excelled in enhancing team productivity and customer satisfaction through effective training and problem-solving skills. Skilled in Microsoft Office and adept at fostering positive work environments, significantly reducing cash discrepancies.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Tim Hortons
Sydney, NS
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervisor
Tim Hortons
Sydney, NS
01.2022 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Member
Tim Hortons
St Peters
06.2020 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
IELTS Tutor
Voler Wings
India
03.2019 - 12.2019
- Conducted mock examinations under realistic conditions, preparing students for the actual testing experience.
- Integrated real-world examples into lectures, helping students apply learned concepts in practical situations outside of the examination context.
- Collaborated with fellow tutors for continuous improvement of teaching methods and materials.
- Organized supplementary tutoring sessions as needed to ensure all students had ample opportunities for success on the IELTS exam.
Education
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS12-2021
Bachelor of Science - Mathematics
Mar Ivanios College
Kerala, India05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
- Workload management
- Employee scheduling
Languages
English
Full Professional
Malayalam
Professional Working
Timeline
Assistant Manager
Tim Hortons
11.2024 - Current
Supervisor
Tim Hortons
01.2022 - 07.2024
Crew Member
Tim Hortons
06.2020 - 11.2021
IELTS Tutor
Voler Wings
03.2019 - 12.2019
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Bachelor of Science - Mathematics
Mar Ivanios College