Kresha Patel
Kitchener,Ontario
Summary
Energetic & successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
3
3
years of professional experience
Work History
Server and Bartender
Chucks Roadhouse
Arthur, ON
10.2022 - Current
- Managed multiple tables simultaneously, prioritizing tasks to ensure a seamless dining experience for guests.
- Handled cash and credit card transactions accurately and efficiently, balancing the cash register at the end of each shift.
- Collaborated with kitchen staff and management to resolve customer complaints and ensure a positive dining experience for all patrons.
Associate
Walmart
Kitchener, ON
11.2022 - 06.2023
- Verified credit card charges against purchase receipts for accuracy.
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
Customer Service Representative
Reliance ltd.
Ahmedabad, Gujarat
01.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Some College (No Degree) - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
BBA - Human Resource Management
Gujarat University
Ahmedabad06.2022
College Graduate Certificate - Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ONSkills
- Superior customer service skills honed through two and a half years of experience in the service industry
- Excellent written and oral communication skills demonstrated through interactions with customers and colleagues
- Familiarity with financial industry concepts and terminology, enabling me to better understand the needs of clients and contribute to a customer-focused culture
- Proficient in Microsoft Office Suite and other office management software
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Associate
Walmart
11.2022 - 06.2023
Server and Bartender
Chucks Roadhouse
10.2022 - Current
Customer Service Representative
Reliance ltd.
01.2021 - 06.2022
Some College (No Degree) - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
BBA - Human Resource Management
Gujarat University
College Graduate Certificate - Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
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