Summary
Overview
Work History
Skills
Timeline
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Stacey Hewitt

Stacey Hewitt

Paradise,NL

Summary

Driven and adaptable front-line customer service and management professional with proven success leading teams and achieving shared goals. At home in high-pressure and results driven environments. Equipped with extensive experience in consultative selling, people management, and operations. Possessing a passion for success and a track record of exceeding expectations.

Overview

17
17
years of professional experience

Work History

Server Bartender

West Side Charlie's
02.2023 - Current
  • Working with POS system to place orders, manage bills, and ensure inventory accuracy.
  • Demonstrating professionalism and ensuring a high standard of customer service excellence.
  • Administration duties involving inventory, financials, and communication.

Store Manager

Eclipse Stores Inc
01.2018 - 04.2023

Retail Store Manager - Women's Clothing.

  • Same position and duties as previous position with Eclipse Basic, now on a larger scale with the highest volume store in the district and flagship location for the company.
  • Managing a team of 13 - 20 full time and part time employees.
  • History of consistently achieving sales targets.

Store Manager

Eclipse Stores Inc - Eclipse Basic
06.2017 - 01.2018

Retail Store Manager - Women's Clothing

  • Exceeded budget by 15-20% for first six months in position.
  • Pulled for two days a week by District Manager to co-manage the district's highest volume store due to it underperforming. This was in addition to full responsibility for own store.
  • Managing a team of 8 full time and part time employees.
  • Weekly scheduling of all store staff according to forecasting requirements.
  • In-the-moment and consistent one-on-one coaching.
  • Recruiting and training of new hires.
  • Disciplinary feedback and terminations.
  • Resolving customer disputes and maintaining brand loyalty.
  • Responsible for inventory control and Loss Prevention.
  • Visual Merchandising.

Assistant Store Manager

Eclipse Stores Inc.
11.2015 - 06.2017
Assistant store management, women's clothing.

Assistant Store Manager

Reitman's
04.2014 - 11.2015
Assistant Store Management, women's clothing.

Store Manager (Temporary Relief)

Reitman's
02.2015 - 06.2015
Store management, women's clothing.

Community Donation Centre Manager

Savers (Value Village)
09.2013 - 04.2014

Included all duties and responsibilities as previous Operations Supervisor title, in addition to the following: 

  • Partnered with local businesses and organized donation drives.
  • Increased on site donations by 25% over the previous year.
  • Reached out in the community to raise awareness of the company’s unique business model.

Operations Supervisor

Savers (Value Village)
01.2011 - 09.2013
  • Managed staff of up to 10-15 sales associates.
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled team members to maintain optimal staffing levels.
  • Handled disputes, terminating employees and administering disciplinary procedures.
  • Facilitated new-hire orientations.
  • Developed and facilitated performance reviews.

Team Member

Savers (Value Village)
04.2008 - 01.2011
  • Retail sales associate

Sales Associate

Zeller's
08.2006 - 04.2008
  • Retail sales associate

Skills

  • Front-line Customer Service
  • Financial analysis and budgeting
  • Administrative duties
  • Training and development
  • Inventory Management
  • Financial analysis
  • Administrative duties
  • Ensuring superior brand experience
  • Health and Safety adherence
  • Store operations
  • Sales oriented
  • Self motivated
  • Strong leadership skills
  • Outstanding communicator
  • Leading by example
  • Conflict resolution skills
  • Team oriented

Timeline

Server Bartender

West Side Charlie's
02.2023 - Current

Store Manager

Eclipse Stores Inc
01.2018 - 04.2023

Store Manager

Eclipse Stores Inc - Eclipse Basic
06.2017 - 01.2018

Assistant Store Manager

Eclipse Stores Inc.
11.2015 - 06.2017

Store Manager (Temporary Relief)

Reitman's
02.2015 - 06.2015

Assistant Store Manager

Reitman's
04.2014 - 11.2015

Community Donation Centre Manager

Savers (Value Village)
09.2013 - 04.2014

Operations Supervisor

Savers (Value Village)
01.2011 - 09.2013

Team Member

Savers (Value Village)
04.2008 - 01.2011

Sales Associate

Zeller's
08.2006 - 04.2008
Stacey Hewitt