Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kowen Smith

Toronto,Ontario

Summary

Reliable and safety-conscious security minded person with excellent communication skills, an eye for detail & adroit customer service ability. Alert and familiar with monitoring premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Experienced with dispatching, team leading and making rational decisions in the heat of a moment.

Hard working, experienced, looking for further learning & growth opportunities for a mutually prosperous relationship.

Overview

13
13
years of professional experience

Work History

Dispatcher

Securitas
11.2022 - Current
  • Communicated with drivers and personnel to coordinate timely response requests
  • Managed conflict resolutions with customers, and other personnel to encourage professional relationships and promote respect.
  • Sent out drivers to assist callers based on locations, needs and worker availability.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer requests,
  • Communicated with customers to provide response updates and resolution.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Received emergency and non-emergency calls to dispatch security service
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Concierge

First Service Residential
03.2022 - 11.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers,

Security Guard/Shift Supervisor

Paragon Security - Reilly Security/Executek International
11.2011 - 02.2021
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Maintained friendly and professional customer interactions.
  • Received multiple positive reviews acknowledging dedication to customer service.
  • Managed wide varieties of customer service tasks as well as resolved customer issues quickly and efficiently
  • Served as a liaison between customers and management.
  • Monitored employee activities, confirming compliance with security regulations.
  • Oversaw premises, including entry and exit of up to hundreds of employees and visitors daily.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment on a consistent basis to spot and investigate concerns.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Trained new employees on data entry software and procedures as well as customer service and security protocol
  • Inspected equipment structures and materials to identify the cause of errors and defects

Education

High School Diploma -

East York Collegiate Institute
East York, ON

Skills

  • Superb surveillance Skills
  • Security Operations Experience
  • Legible report writing
  • Security camera monitoring
  • English fluency
  • Attention to details
  • Effective communicator
  • Excellent work ethic
  • Strong interpersonal skills
  • Strong leadership & mentoring qualities
  • Training and development
  • Creative problem solver
  • Very fast learner
  • Microsoft Office proficient
  • Highly Proficient with typewriters/keyboards

Timeline

Dispatcher

Securitas
11.2022 - Current

Concierge

First Service Residential
03.2022 - 11.2022

Security Guard/Shift Supervisor

Paragon Security - Reilly Security/Executek International
11.2011 - 02.2021

High School Diploma -

East York Collegiate Institute

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Kowen Smith