Prasanna Vaithilingam
Markham,Canada
Summary
Customer service professional with 12+ years of experience in financial services and sales. Skilled in inbound/outbound call handling, resolving customer inquiries, and providing tailored financial solutions. Proven ability to build relationships, cross-sell products, and enhance customer satisfaction. Seeking to leverage expertise to drive business growth at TD.
Overview
14
14
years of professional experience
Work History
Fields Supervisor
Summit Building Services
Toronto, Canada
01.2021 - 11.2024
Customer Service Officer
TD Bank
Toronto, Canada
08.2018 - 11.2020
- Assisted customers with financial inquiries, and provided tailored product recommendations.
- Managed high call volumes efficiently, ensuring quick and accurate issue resolution.
- Cross-sold financial products and services, contributing to revenue growth.
- Ensured compliance with banking policies and regulatory requirements.
Customer Service Officer
Scotiabank
Toronto, Canada
01.2016 - 06.2018
- Processed financial transactions and provided advisory support to clients.
- Identified cross-selling opportunities to enhance customer financial health.
- Maintained compliance with risk management protocols and banking regulations.
Customer Service Representative
Bell Canada
Toronto, Canada
08.2014 - 01.2016
- Handled inbound and outbound customer support calls, and upsold telecom services.
- Exceeded sales targets by recommending tailored plans and promotions.
- Provided technical support and resolved customer concerns efficiently.
Customer Service Manager
Wal-Mart Canada
Toronto, Canada
11.2010 - 09.2014
Education
Bachelor of Arts - Business Management
University of Ontario Institute of Technology
Oshawa, ON01.2021
Skills
- Customer engagement and relationship management
- Inbound and outbound call handling
- Financial product sales and cross-selling
- Conflict resolution and problem-solving
- CRM and Microsoft Office proficiency
- Team collaboration and coaching
- Risk management and compliance
- Strong communication skills
Timeline
Fields Supervisor
Summit Building Services
01.2021 - 11.2024
Customer Service Officer
TD Bank
08.2018 - 11.2020
Customer Service Officer
Scotiabank
01.2016 - 06.2018
Customer Service Representative
Bell Canada
08.2014 - 01.2016
Customer Service Manager
Wal-Mart Canada
11.2010 - 09.2014
Bachelor of Arts - Business Management
University of Ontario Institute of Technology
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