Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prasanna Vaithilingam

Markham,Ontario

Summary

I am seeking an opportunity for the Personal banker position at BMO financial institution that allows me further utilize my skills and to grow within the company.

Overview

13
13
years of professional experience

Work History

Fields Supervisor

Iclean Solutions Inc.
Toronto, ON
01.2021 - 12.2023
  • Supervised, coordinated, or scheduled activities of field team workers.
  • Supervised and coordinated daily activities of field personnel to ensure efficient operations.
  • Assigned work to field employees, based on material or work requirements for specific jobs.
  • Trained workers in equipment operation, safety procedures and company policies.
  • Provided guidance to team members on job-related tasks, techniques, best practices.

Customer Service Officer

TD Bank
Toronto, ON
08.2018 - 11.2020
  • Helped over 50 clients per day by approaching conversations with positive attitude and resolved their problems
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions to make each clients experience personal
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Performed data entry with Microsoft word to record call notes, suggestions and questions
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Customer Service Officer

Scotiabank
Toronto, ON
02.2016 - 06.2018
  • Checking/authorizing transactions within approved limits
  • Assisting with implementing changes to operating procedures and systems in order to increase efficiency and meet bank regulations
  • Maintaining strict adherence to Bank custody and security procedures and reporting any unusual occurrence or fraudulent activity immediately;
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances
  • Providing courteous, responsive and accurate service to customers;
  • Engaged with customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).

Customer Service Representative

Bell Canada
Toronto, ON
08.2014 - 05.2016
  • Increased customer satisfaction by providing information on new products, rate plans, and services
  • Completed tasks with attention to detail in fast-paced environment
  • Committed to maximizing performance and providing the highest levels of customer service
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Completed ongoing training to stay up to date on products, services and policy changes
  • Educated customers on promotions to enhance sales

Customer Service Manager

Wal-Mart Canada
Toronto, ON
11.2010 - 04.2013
  • Internal Support to departmental operations, adapt at handling highly confidential and sensitive company information, detailed administrative, procedural processes, retrieving and manipulating data quickly and accurately
  • Valued communicator with innovative ideas and strategies, dedicated to meeting goals and exceeding expectations
  • Supervised and evaluated staff members, customers, merchandise and store operations
  • Trained staff members in achieving quality control and high performance
  • Results- oriented
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Exceeded team goals and collaborated with staff members
  • Assisted organization with transitioning from paper invoicing to Excel and point-of-sale systems, which resulted in overall efficiency

Education

Bachelor of Arts - Business Management

University of Ontario Institute of Technology
Oshawa, ON
2021

Skills

  • Excellent verbal and written communication skills
  • Exceptional knowledge of Microsoft Office including MS Word,Excel,Power Point and Access
  • Competent, reliable and professional
  • Experience in financial services
  • Exceptional interpersonal skills and built connections with customers
  • Strong decision making skills, analytical and high attention to accuracy and detail
  • Enthusiastic,dependable, self- motivated
  • Knowledge of personal and small business customer needs and solutions
  • Rapid worker and adapts quickly to change
  • Demonstrated ability to build connections with customers and work with team members at all levels
  • Demonstrated high level of Organizational skills

Timeline

Fields Supervisor

Iclean Solutions Inc.
01.2021 - 12.2023

Customer Service Officer

TD Bank
08.2018 - 11.2020

Customer Service Officer

Scotiabank
02.2016 - 06.2018

Customer Service Representative

Bell Canada
08.2014 - 05.2016

Customer Service Manager

Wal-Mart Canada
11.2010 - 04.2013

Bachelor of Arts - Business Management

University of Ontario Institute of Technology

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Prasanna Vaithilingam