Kourtney Nickerson
Yarmouth,Canada
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
21
21
years of professional experience
Work History
Receptionist
Parade Street Animal Hospital
Yarmouth, Canada
01.2019 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Routed laboratory or diagnostic results to appropriate staff.
- Greeted clients and their pets upon arrival at the clinic.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
Store Operations Associate
Giant Tiger
Amherst/Yarmouth, Canada
01.2014 - 01.2017
- Verified cash drawer, counted money and balanced receipts.
- Resolved discrepancies between physical count of cash and register balance.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
Office Clerk/Cashier/Post Office Clerk
Atlantic Superstore
Bathurst, Saint John, Charlottetown, Canada
01.2004 - 01.2014
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Resolved discrepancies between the physical count of cash and register balance.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Implemented and maintained payroll systems, ensuring accuracy and timeliness of data.
Education
Business Administrative Technology Certificate -
NSCC
Halifax, NS01.2002
High School Diploma -
Yarmouth Consolidated Memorial High School
Yarmouth, NS01.2000
Skills
- Appointment scheduling
- Patient record management
- Payment processing
- Front desk operations
- Customer service
- Confidentiality practices
References
Charlene Wilcox - (902) 307-4929 / char_wilcox@hotmail.com
Penny Boudreau - (902) 746-4479 / pennyboud@icloud.com
Sherri Coldwell - (902) 749-3272 / paradestreetah@gmail.com
Timeline
Receptionist
Parade Street Animal Hospital
01.2019 - Current
Store Operations Associate
Giant Tiger
01.2014 - 01.2017
Office Clerk/Cashier/Post Office Clerk
Atlantic Superstore
01.2004 - 01.2014
Business Administrative Technology Certificate -
NSCC
High School Diploma -
Yarmouth Consolidated Memorial High School
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