Kourtney Kaufman
Carson
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Background includes developing personalized case management plans. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly collaborative team player with results-oriented approach. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
9
9
years of professional experience
Work History
Social Worker Trainee
Los Angeles County
01.2024 - Current
- Managed high caseloads efficiently while maintaining exceptional attention to detail and prioritizing urgent cases.
- Working specifically for In-Home Supportive Services and required to go in the field, covering Los Angeles County area.
- Conducted home visits to assess living conditions and provide support in addressing identified concerns or barriers to personal success in their home.
- Conducted home visits to assess clients' home environment and provide support.
- Interviewed clients to assess needs and determine most suitable needs and services.
Eligibility Worker II
Los Angeles County
04.2022 - 01.2024
- Assist individuals that are participating in government programs
- Work closely with customers receiving government aid
- Providing excellent customer service to all customers I come across
- Skilled in the public assistance programs; CalFresh, Medi-Cal, and CalWorks
- Active member in committees within my department
- Constantly have to fundraise for the committee which consists of me selling things within my office
- Created excel spreadsheets to track sales made in the office and manage profit.
Program Leader
AYA After School Program
02.2018 - 03.2022
- Supervising the youth of Long Beach school district after they get out of school
- This includes but not limited to homework assistance, physical activities, and different clubs
- Mentored students and became a positive figure in their life.
City of Carson, Parks
07.2016 - 08.2016
- Summer Youth program
- Assisted employees with their work
- I would make copies and assist employees with the local park events
- I filed papers and kept offices' organized
- Assisted the employees with their needs.
Education
Masters of Public Administration -
California State University Dominguez
Carson, CA12.2023
Bachelor of Science - Criminal Justice
California State University Long Beach
05.2021
Diploma -
Long Beach Polytechnic High School
06.2017
Skills
- Excel, Microsoft word, SPSS, and excellent typing skills
- Telephone Etiquette
- Proficient in [Software]
- Written and Verbal Communication
- Effective Customer Communication
- Self-Starter
- Case management
- Data Entry
- Client assessment
- Assessment skills
- Documentation and Reporting
- Empathy development
- Trend Analysis
Affiliations
- Dean's Honor Roll Fall 2017
- Dean's Honor Roll Spring 2019
- Dean's Honor Roll Fall 2019
- President's Honor Roll Spring 2020
- Dean's Honor Roll Fall 2020
- Dean's Honor Roll Spring 2021
- Chosen to study abroad in Vancouver, Canada and attended the British Columbia Institute of Technology Forensic Science Program. Top 20 student of Criminal Justice major and Forensic Science minor department were chosen.
Timeline
Social Worker Trainee
Los Angeles County
01.2024 - Current
Eligibility Worker II
Los Angeles County
04.2022 - 01.2024
Program Leader
AYA After School Program
02.2018 - 03.2022
City of Carson, Parks
07.2016 - 08.2016
Bachelor of Science - Criminal Justice
California State University Long Beach
Diploma -
Long Beach Polytechnic High School
Masters of Public Administration -
California State University Dominguez
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