Komila Singh
Etobicoke,Canada
Summary
Detail-oriented and reliable security professional with extensive experience in security operations, customer service, and safety management. Seeking a position as a Security Operator in a Security Operations Center (SOC) where I can apply my expertise in monitoring, risk assessment, and incident response to ensure a secure environment for clients and personnel. Committed to maintaining a high standard of vigilance and professionalism in all security operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SOC (Security Operations Center)
Royal Bank Plaza
08.2022 - Current
- Monitor security systems and respond to incidents to ensure the safety and security of employees and clients.
- Provide customer service and assistance in emergency situations with professionalism and care.
- Conducted security audits to identify vulnerabilities.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
Supervisor
A&W restaurant
12.2020 - 07.2022
- Supervised day-to-day restaurant operations, ensuring high customer service standards.
- Trained and mentored new employees, promoting teamwork and efficiency.
- Addressed customer complaints and resolved issues promptly to ensure satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Security Guard
Gardaworld Company
09.2017 - 11.2020
- Conducted regular patrols, monitored surveillance equipment, and ensured the safety of premises.
- Addressed customer concerns and assisted visitors, maintaining a courteous and professional demeanor at all times.
- Investigated suspicious activities and persons to maintain security of premises.
Education
Hospitality Foundation (HFC) -
Seneca College
Toronto, ON04.2020
Pre-Business (PBS) -
Seneca College
Toronto, ON08.2019
Skills
- Access control
- Client Handling
- Task Prioritization
- Flexibility
- Incident response management
- Communication Skills
Certification
- CPR-B & C
- AODA Certificate
- Smart Serve Certificate
- Food Handler Certificate
- WHMIS 2015 Certificate
- Use of force certification
Skillset
- Speak and write well and get your ideas across to others often.
- Able to handle client's complaints in a polite and empathetic manner.
- Strong ability to prioritize tasks without losing track of the queue.
- Good oral and written communication skills.
- Goal and task oriented.
- High energy, flexible, quick learner.
Timeline
SOC (Security Operations Center)
Royal Bank Plaza
08.2022 - Current
Supervisor
A&W restaurant
12.2020 - 07.2022
Security Guard
Gardaworld Company
09.2017 - 11.2020
Pre-Business (PBS) -
Seneca College
Hospitality Foundation (HFC) -
Seneca College
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