Komalpreet Kaur
Brampton,ON
Summary
Client-focused and empathetic professional with experience in high-pressure customer service and security environments. Skilled in actively engaging clients, uncovering their needs, and delivering personalized solutions. Known for maintaining composure under pressure, demonstrating emotional intelligence, and resolving concerns with care and efficiency. Passionate about delivering exceptional client experiences and contributing to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Digital Marketing Intern
Cherish Clothing
01.2024 - 03.2024
- Created engaging content for Pinterest, Facebook, and Instagram.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Designed and presented social media campaign ideas.
- Tracked social media trends and adapted to attract target follower demographic.
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Assisted in managing corporate social media channels.
Front Desk Concierge
ASG Security
04.2023 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
Education
Post-Graduate Certificate - GBM
Mohawk College of Applied Arts And Technology
Mississauga, ON12.2024
BBA - Digital Marketing
Chitkara University
India05.2022
Skills
- Exceptional Client Service
- Active Listening & Needs Discovery
- Strong Communication & Interpersonal Skills
- Digital Enablement & Tech Savvy (Excel, Word, PowerPoint)
- Risk Awareness & Compliance-Oriented
- Problem Solving & Conflict Resolution
- Adaptable, Reliable, and Team-Oriented
Certification
CPR/ First Aid
Women in leadership
Mega digital marketing course
Timeline
Digital Marketing Intern
Cherish Clothing
01.2024 - 03.2024
Customer Service Representative
Walmart
09.2023 - Current
Front Desk Concierge
ASG Security
04.2023 - 12.2023
Post-Graduate Certificate - GBM
Mohawk College of Applied Arts And Technology
BBA - Digital Marketing
Chitkara University