Janarth Loganathan
Scarborough,Canada
Summary
Diligent Customer Care Representative with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrates strong communication and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Miele Canada
03.2023 - Current
- Liaising with customers and dealers to consult & deliver various products, warranties, and payment inquiries
- Coordinating with various levels of organizations to deliver and install products
- Based on excellent performance I was able to work with more divisions & train teams
- Conducted training sessions for onboarding of staff for the use of internal tools such as Microsoft Office and Avaya Communicator
- Met sales quota, conducted B2B sales & other important KPI's every month with a 30-call count and 4-6 min AHT
- Solving any issues arising from product damages, delay in deliveries & other customer and business concerns
- Building relationships with large customers to ensure that they are continuously satisfied & encourage future purchases
- Preparing monthly reports to management & presenting information to provide illustration of monthly activity using Excel Spreadsheets
- Continuously gaining an excellent understanding of new products to inform the needs of existing and new customers
- Demonstrating confidence and sensitivity in addressing customer and internal management needs
- Completing ad-hoc and other administrative tasks such as following up with e-mails, requests, orders and more
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Retail Sales Representative
Rogers Store
11.2020 - 03.2023
- Promoted from junior to senior sales representative within a year, consistently exceeding sales targets.
- Conducted product demos and effectively communicated service offerings to drive sales.
- Developed custom solutions for clients by understanding their needs and overcoming objections.
- Managed CRM tools to track client interactions and follow-ups.
- Prepared inventory and sales reports for monthly meetings with the general manager.
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Retail Banking Associate
Tangerine Bank
10.2018 - 11.2020
- Worked over the phone as first point of contact for clients in a fast-paced call centre environment
- De-escalated frustrated clients and provided various solutions
- Executed banking transactions such as transferring money in & out of accounts
- Provided clients with information products and services
- Assisted clients with setting up automatic bill payments, lock out issues, & issue new cards
- Exercised due diligence to detect and prevent fraud
- Sold credit products, GICs and other financial products to exceed sales targets
- Consistently met and exceeded the department compliance rate and call completions
- Enhanced customer satisfaction by providing efficient and personalized banking solutions.
- Resolved complex customer issues promptly, sustaining trust and preserving long-term relationships with clients.
Education
Diploma - Business Management
Seneca College
Toronto, ON04.2022
Bachelor of Administration - International Business: Business Administration
Centennial College
04.2017
Skills
- Proficient in Salesforce, MS Office, Power BI, Adobe, and CRM platforms
- Proficient in equities, mutual funds, and ETFs
- Effective communication in diverse formats
- Exceptional client service
- Strong interpersonal communication
- Client engagement
- Telecommunications proficiency
- Proficient in active listening
- Problem-solving skills
- Efficient data input
Awards
Recognized for exceeding sales targets at Rogers and Miele Canada., Promoted to senior sales representative within one year at Rogers.
HIGHLIGHTS
- Over 5 years of experience in consulting with clients, B2B sales, and account management.
- Highly proficient in corporate communication, client presentations, and product demonstrations.
- Strong interpersonal skills, capable of building rapport with clients at all organizational levels.
- Proficient in Salesforce, Intercom, Zendesk, MS Office Suite, Power BI, Adobe, ERP systems, and CRM platforms.
- Skilled in lead generation, outbound calling, and maintaining detailed sales activity records.
- Experienced in working with KPIs, sales targets, and fast-paced environments requiring multitasking.
- Tech-savvy and up to date with the latest communication and business software.
Languages
English
Full Professional
Tamil
Full Professional
Timeline
Customer Service Specialist
Miele Canada
03.2023 - Current
Retail Sales Representative
Rogers Store
11.2020 - 03.2023
Retail Banking Associate
Tangerine Bank
10.2018 - 11.2020
Diploma - Business Management
Seneca College
Bachelor of Administration - International Business: Business Administration
Centennial College
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