Komal Ugre
Surrey
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Surrey Memorial Hospital
Provincial Health Services Authority
12.2022 - Current
- Working effectively in a fast-paced environment independently and collaboratively in a team.
- Contacting physicians, nursing stations, external facilities and reference laboratories for updates, resolution assistance with unusual and inaccurate test orders.
- Actively participating in lab safety inspections, identifying potential hazards and implementing corrective actions.
- Training new laboratory staff, providing guidance on practices and procedures.
- Providing patient care with accurate and timely test results by assisting in collecting and analyzing blood, urine, and other samples from patients.
Volunteer/Assistant
DJ Haze Vancouver
10.2021 - Current
- Answering to emails and phone calls to process requests, transfer calls, or relay messages.
- Worked closely with management to provide effective assistance.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Managing calendars and arranging travel itineraries.
- Monitoring cash intakes and deposit records.
Volunteer
YouthRising Foundation
07.2020 - Current
- Assisting with special events and programs.
- Working towards a goal as a team incorporating communication, team planning, and executing.
- Raising awareness about environmental issues through workshops and fundraising.
- Supported engaging, fun, and smooth-running events by helping with the organization.
- Coordinating food drives for local food bank stock levels.
Lead Style Specialist & Cashier
Le Chateau
11.2020 - 05.2021
- Manager on duty when needed. Delegating tasks to staff members and ensuring prioritization.
- Managed returns/exchanges while adhering to company policies-ensuring continued customer satisfaction.
- Collaborated with team members to ensure seamless customer experiences and efficient store operations.
- Assisted in inventory management, maintaining accurate records of stock levels and ensuring timely restocking of items.
- Handled shop lifters by following proper protocol.
Key-holder & Cashier
Training Day Cafe
08.2019 - 09.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Ordered, received and stocked inventory; picking up inventory from the warehouse.
- Resolved customer complaints with empathy and efficiency.
Seasonal Sales Associate & Cashier
Aldo Shoes
11.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies.
Volunteer
Surrey Crime Prevention Society
05.2018 - 03.2019
- Working with community partners on various projects including public awareness, special events and projects with police agencies, fire departments and the ICBC.
- Assisted with special events by doing safety foot audits while engaging with the community.
- Reporting stolen vehicles and license plates.
- Observing and reporting on suspicious activity in communities within the City of Surrey.
Education
Medical Laboratory Assistant Diploma
Stenberg College
Surrey, BC10-2021
Medical Terminology Certification
Vancouver Community College
Vancouver01-2021
High School Diploma -
Ecole Panorama Ridge Secondary School
Surrey, BC06-2019
Skills
- Teamwork and collaboration
- Customer service
- Expertise in English, Punjabi and Hindi
- Multitasking Abilities
- Microsoft Understanding
- ECG hookup and interpretation
- 40 WPM typing speed
- Workload management
- Administrative tasks
- Attention to detail
- Fast learner
- Time management
Languages
English
Native or Bilingual
French
Limited Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- Completed SPECO
- Naloxone training
- Provincial Code Red - Fire Safety Training (Acute & Long Term Care Facilities.) (2025)
- PHSA - IHD -Anti-Indigenous Racism Response Training (2025)
- PHSA - HEMBC - Code Silver Active Attacker Training (2023)
- Code Green - Evacuation
- PHSA - PC - HR - Respectful Workplace: Fostering a Culture of Respect
- Infection Prevention and Control Basics for Health Care Workers in Patient Care Areas and/or Direct Care Roles
- Infection Prevention and Control Basics for Non-direct Care Health Care Workers
- Violence Prevention: Assess and Plan: Part 1 - Complete Point-of-Care Risk Assessments
- Violence Prevention: Assess and Plan: Part 2 - Develop Behavioral Care Plans
- Violence Prevention: Respond to the Risk: Part 1 - Perform De-escalation Communication
- Violence Prevention: Respond to the Risk: Part 2 - Perform De-escalation Strategies
- Violence Prevention: Report and Communicate Post-Incident
Timeline
Surrey Memorial Hospital
Provincial Health Services Authority
12.2022 - Current
Volunteer/Assistant
DJ Haze Vancouver
10.2021 - Current
Lead Style Specialist & Cashier
Le Chateau
11.2020 - 05.2021
Volunteer
YouthRising Foundation
07.2020 - Current
Seasonal Sales Associate & Cashier
Aldo Shoes
11.2019 - 02.2020
Key-holder & Cashier
Training Day Cafe
08.2019 - 09.2020
Volunteer
Surrey Crime Prevention Society
05.2018 - 03.2019
Medical Laboratory Assistant Diploma
Stenberg College
Medical Terminology Certification
Vancouver Community College
High School Diploma -
Ecole Panorama Ridge Secondary School
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