Komal Komal
Brampton,ON
Summary
Proficient Screening Officer at UPS with a keen eye for detail and a commitment to security protocols. Experienced in ensuring the safety of packages and maintaining efficient screening processes.Additionally, adept in delivering top-notch customer service in a library setting, assisting patrons with inquiries and providing a welcoming atmosphere.These roles have honed my communication skills and ability to handle diverse situations effectively.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
CICO Officer
GardaWorld
Concord, Ontario
05.2024 - Current
- Conduct efficient and respectful screenings of passengers using X-ray machines, metal detectors, and physical pat-downs as necessary
- Operate screening equipment to thoroughly inspect carry-on and checked baggage, identifying potential threats and prohibited items
- Detect and respond to prohibited items, such as weapons, explosives, and other dangerous items, following established protocols
- Effectively communicate with passengers, providing clear instructions and information regarding security procedures and requirements
- Respond to security incidents and emergencies, following standard operating procedures and assisting airport authorities as needed
Customer Service
GardaWorld
NorthYork
03.2022 - 09.2023
- Providing information services and participating in the development of information tools at the system level
- Planning, conducting and evaluating individual programs and events participating in community outreach
- Participating in branch and system collection development (recommending selection and weeding)
- Performing various duties at the branch, area and system level in areas of expertise such as: children's collections and programming, collection development, community outreach
Education
Strategic Global Business Management -
Conestoga College
Kitchener12.2022
Fashion Design And Production
Kurukshetra University
India05-2018
Skills
- Microsoft Word
- Microsoft Excel
- Customer relationship Management
- Call Centre Operations
- Coordinate Services
- Effective communication
- Negotiation Skill
- Interpersonal Skill
- Work Coordination
- Reporting and documentation
Timeline
CICO Officer
GardaWorld
05.2024 - Current
Customer Service
GardaWorld
03.2022 - 09.2023
Strategic Global Business Management -
Conestoga College
Fashion Design And Production
Kurukshetra University