KOMAL
Toronto
Summary
Dynamic and results-oriented professional with a proven track record at GardaWorld, adept in Customer Relationship Management and Coordination. Excelled in enhancing security protocols and streamlining passenger screening processes, significantly improving efficiency. Skilled in Microsoft Excel and effective communication, I thrive in high-stakes environments, consistently delivering top-tier service and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CICO OFFICER
GardaWorld
04.2023 - Current
- Conduct efficient and respectful screening of passengers using metal detectors, and physical pat-downs as necessary
- Operate screening equipment to thoroughly inspect carry-on and checked baggage, identifying potential threats and prohibited items
- Effectively communicate with passengers, provide clear instructions and information regarding security procedure and requirements
- Respond to security incidents and emergencies, following standards operating procedures
COSTUMER SERVICE REPRESENTATIVE
Feel At Home
06.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
DISPATCHER OFFICE ASSISTANT
Ecom Express
09.2020 - 03.2021
- Developed efficient processes for managing incoming calls and emails in a timely manner
- Maintained accurate records of all incoming orders and outgoing shipments
- Accurately entered data into various computer systems in order to update information regarding delivery schedules and shipment tracking numbers
- Monitored vehicle locations utilizing GPS tracking software in order to provide accurate updates on arrival times
- Performed daily administrative tasks such as filing paperwork, scheduling appointments, updating databases
Education
POST-DEGREE CERTIFICATE - Business Management
Conestoga College Institute of Technology And Advanced Learning
11.2023
BACHELOR - COMPUTER SCIENCE
Kurukshetra University
01.2018
Skills
- Microsoft Word
- Customer Relationship Management
- Route Dispatch Coordination
- Call Center Operations
- Materials Transport
- Microsoft Excel
- Office Equipment Proficiency
- Adjusting Routes
- Problem Assessment
- Emergency Medical Dispatching
- Coordinate Services
- Mobile Location-Based Services
- Software
- Database Updates
- Traffic Monitoring
- Work Order Preparations
- Power Dispatching
Certification
- Certified Dispatcher
- Valid Security Guard Licence
- Valid FirstAid CPR-C Licence
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
CICO OFFICER
GardaWorld
04.2023 - Current
COSTUMER SERVICE REPRESENTATIVE
Feel At Home
06.2021 - 08.2023
DISPATCHER OFFICE ASSISTANT
Ecom Express
09.2020 - 03.2021
BACHELOR - COMPUTER SCIENCE
Kurukshetra University
POST-DEGREE CERTIFICATE - Business Management
Conestoga College Institute of Technology And Advanced Learning
Similar Profiles
Nourdine Ali MfotieNourdine Ali Mfotie
Agent de sécurité at GardaworldAgent de sécurité at Gardaworld
Ronald WinstonRonald Winston
Shift Supervisor at GardaWorldShift Supervisor at GardaWorld
Teanna JacksonTeanna Jackson
Site Supervisor/Security Officer at GardaWorldSite Supervisor/Security Officer at GardaWorld
Michael SheltonMichael Shelton
Armed Security Officer at GardaWorldArmed Security Officer at GardaWorld
Anisha BishnoiAnisha Bishnoi
Cashier at Tyndale University CafeteriaCashier at Tyndale University Cafeteria