Kofi Bonsu Sarpong
Montreal,QC
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Rossman Creative Enterprise
11.2017 - 08.2023
- Delivering excellent service to ensure high levels of customer
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responding to customer complaints and concerns in a professional manner.
- Managed inventory control, cash control, and store opening and closing procedures.
IT Support Technician
Ghana Highway Authority
10.2021 - 10.2022
- Checking computer Hardware (HDD, mouse, keyboards) to ensure the functionality
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Installing and configuring appropriate software and functions according to specification
- Present ideas for system improvements, including cost proposals
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Researched product and issue resolution tactics to address customer concerns.
- Provided on-call support for critical issues related to [Software].
- Responded promptly to incoming sales leads and requests for technical support.
Internship Student
Fomena T.I. Ahmadiyya Senior High School
05.2017 - 08.2017
- Checking computer Hardware (HDD, mouse, keyboards) to ensure the functionality
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Certificate - General Arts
Kumasi Senior High School
Kumasi, Ghana09.2013
Certificate (CCNA 1) - Network And Telecommunications Engineering Technology
Advanced Information Technology Institute
Accra, Ghana08.2022
Certificate (CCNA 2) - Network And Telecommunications Engineering Technology
Advanced Information Technology Institute
Accra, Ghana12.2022
Certificate (CCNA 3) - Network And Telecommunications Engineering Technology
Advanced Information Technology Institute
Accra, Ghana04.2023
License Certificate (CCNA, CISCO) - Network And Telecommunications Engineering Technology
International Licensure/Certification Exams, CISCO
Accra, GhanaCertificate in Software Development - Integrated Computer Science
University of Ghana
Accra, Ghana03.2022
Bachelor of Science - Management With Computing,Human ResourceManagement
Regent University College of Science And Technology
Accra, Ghana12.2021
Skills
- Windows, Android, troubleshooting, networking, Mobile
- Application development, Web development, Microsoft Office
- Suite, Database management systems
- Business:
- Store manager and rapid learner, strong analytical and
- Problem-solving skills, ability to prioritize and run multiple
- Tasks, Customer support, Project management, creative and self-
- Motivated
- Communication Skills
- Performance Monitoring and Evaluation
- Budgeting and Cost Control
- Product Merchandising
- Advertising Campaign Development
- Sales Promotion
- Critical Thinking
- Teamwork Skills
- Organizational Skills
- Waste Management and Reduction
- Leadership
- Content Workflow
- MS Office Proficiency
- Time Management
- Accurate Cash Handling
- Security System Monitoring
- Improve Performance
- Process Development and Streamlining
- Product and Service Sales
- Team Leadership
- Work Planning and Prioritization
- Profit and Loss
- Financial Operations Management
- Customer Relations
- Multitasking and Organization
- Sales Expertise
- Pricing Strategies
- Mathematical Calculation and Reasoning
- Manage Operations
Languages
English
Full Professional
Timeline
IT Support Technician
Ghana Highway Authority
10.2021 - 10.2022
Store Manager
Rossman Creative Enterprise
11.2017 - 08.2023
Internship Student
Fomena T.I. Ahmadiyya Senior High School
05.2017 - 08.2017
Certificate - General Arts
Kumasi Senior High School
Certificate (CCNA 1) - Network And Telecommunications Engineering Technology
Advanced Information Technology Institute
Certificate (CCNA 2) - Network And Telecommunications Engineering Technology
Advanced Information Technology Institute
Certificate (CCNA 3) - Network And Telecommunications Engineering Technology
Advanced Information Technology Institute
License Certificate (CCNA, CISCO) - Network And Telecommunications Engineering Technology
International Licensure/Certification Exams, CISCO
Certificate in Software Development - Integrated Computer Science
University of Ghana
Bachelor of Science - Management With Computing,Human ResourceManagement
Regent University College of Science And Technology
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