Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Koby Brown

Brampton,ON

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

5
5
years of professional experience

Work History

Account Manager

The Directory Guys
12.2023 - Current
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Updated client's Google Business Profile's on a monthly basis.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted 290 clients monthly to go over monthly progressions on their online visibility on Google's platform.
  • Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
  • Identified pertinent concerns and provided tailored solutions to effectively address the issues faced by the client.
  • Initiated team leader ship. Ensuring coworkers are meeting the monthly quotas.
  • Gained strong leadership skills by managing projects from start to finish.

Sales Associate

Best Buy
09.2022 - 12.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Demonstrated strong organizational and time management skills while managing multiple tasks.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Sales Associate

Foot Locker
11.2020 - 08.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise.
  • Handled cash transactions efficiently while ensuring accuracy in all financial exchange.

Warehouse Worker

Walmart
06.2019 - 09.2020
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

High School Diploma -

St. Edmund Campion Secondary School
275 Brisdale Dr, Brampton, ON L7A 3C7
06.2018

Skills

  • Teamwork and Collaboration
  • Time Management
  • Goal-Oriented
  • Organized
  • Overcoming Objections
  • Customer Satisfaction
  • Internet savvy
  • Tech Savvy
  • Customer Service
  • Flexible Hours
  • Speech Clarity
  • Conflict Resolution

Accomplishments

  • Awarded “Employee of the Month” in 2022
  • Exceeded monthly quota 3 times.

Languages

English
Native or Bilingual

Timeline

Account Manager

The Directory Guys
12.2023 - Current

Sales Associate

Best Buy
09.2022 - 12.2023

Sales Associate

Foot Locker
11.2020 - 08.2022

Warehouse Worker

Walmart
06.2019 - 09.2020

High School Diploma -

St. Edmund Campion Secondary School

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Koby Brown