K M Mostafa Mahbub
Saskatoon,Canada
Summary
Experienced sales and business development professional with a strong background in customer service, sales, and project management. Demonstrated expertise in cultivating and maintaining client relationships, along with a deep understanding of market dynamics. Skilled in devising and executing growth-oriented strategies that deliver measurable results. Acknowledged for analytical thinking, effective negotiation skills, and a proactive problem-solving approach.
Overview
16
16
years of professional experience
Work History
Security Guard
Commissionaires
01.2024 - Current
- Monitored CCTV cameras and security systems at City Hall
- Maintained communication with the Supervisor and Transit via walkie-talkie to provide support
- Conducted patrols and logged detailed reports to ensure safety and security compliance
Sales Associate
Seven Eleven
10.2023 - 01.2024
- Greeting customers, answered questions, and guided product offerings to ensure a positive customer experience
- Engaged customers to identify needs and recommended products, accordingly, increasing sales by 10%
- Resolved customer complaints swiftly and professionally, increasing customer retention and satisfaction
- Managed daily transactions and ensured accurate cash handling and inventory reporting
Assistant Project Manager
Impel Service and Solutions Ltd
07.2021 - 09.2023
- Led cross-functional teams on projects to optimize customer service processes and sales strategies
- Developed and implemented project plans that streamlined operations, reducing project turnaround time by 30%
- Conducted data analysis to identify trends, improve customer targeting strategies, and increase client acquisition by 15%
- Facilitated meetings, tracked project progress, and ensured timely completion of milestones and deliverables
- Effective communication, training, and performance feedback enhanced team productivity and morale
Marketing Specialist
M. Brothers & Communications Co. Ltd.
01.2015 - 06.2021
- Designed and executed marketing campaigns to promote brand visibility and increase customer engagement
- Used data-driven marketing strategies to enhance client outreach, achieving a 25% increase in sales inquiries
- Conducted market research to identify customer needs, preferences, and competitor trends, informing sales strategies
- Built strong relationships with key clients, facilitating negotiations that resulted in long-term partnerships and increased revenue
- Trained junior staff in customer service and sales techniques, improving team performance
Business Development
Ratanpur Steel Re-Rolling Mills
01.2009 - 01.2015
- Spearheaded business development initiatives, contributing to a 35% revenue increase by expanding the customer base and strengthening client relationships
- Conducted market research and competitive analysis to develop strategic plans, positioning the company as a leader in the steel manufacturing sector
- Developed key partnerships with distributors, contractors, and clients, increasing repeat business and long-term contracts by 40%
- Oversaw a team of sales executives, providing training on product knowledge, sales strategies, and customer relationship management
- Negotiated contracts and closed high-value deals, ensuring favorable terms that supported company profitability and growth objectives
- Monitored and analyzed market trends, adapting sales strategies to align with shifting customer demands and industry changes
Education
Post Graduate Certificate - Cloud Computing and Blockchain
Saskatchewan Polutechnic
Master's in Business Administration -
University of Greenwich
01.2009
Skills
- Customer Complaint Resolution
- Sales and Customer Service
- Negotiation and Persuasion
- Project Management
- CRM Software
- Data Analysis and Strategic Planning
- Microsoft Office Suite
Personal Information
Visa Status: Permanent Resident
Timeline
Security Guard
Commissionaires
01.2024 - Current
Sales Associate
Seven Eleven
10.2023 - 01.2024
Assistant Project Manager
Impel Service and Solutions Ltd
07.2021 - 09.2023
Marketing Specialist
M. Brothers & Communications Co. Ltd.
01.2015 - 06.2021
Business Development
Ratanpur Steel Re-Rolling Mills
01.2009 - 01.2015
Master's in Business Administration -
University of Greenwich
Post Graduate Certificate - Cloud Computing and Blockchain
Saskatchewan Polutechnic
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