SOURAVPREET SINGH
Scarborough,Ontario
Summary
Dedicated Early Childcare Assistant successful at collaborating with students, teachers and parents. Strong communication skills and decision-making. Hard worker dedicated to creating positive self-image in children.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas Security
12.2022 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication
- Responded quickly to emergency situations to assess and deflect issues
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Completed full building and grounds patrols to spot and investigate concerns
- Responded quickly to incidents and assessed active situations for security concerns
- Monitored CCTV cameras and alarm systems for security breaches
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Customer Service Cashier
A&W
09.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer orders and accurately handled payment transactions
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Used POS system to enter orders, process payments and issue receipts
- Met customer service goals and exceeded customer expectations
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Receptionist
Akal Academy
12.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Teacher
Ikidz Pre-school & Daycare
02.2020 - 12.2021
- Supported student physical, mental, and social development using classroom games and activities
- Supervised recess, lunch and daily student intake and dismissal
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly
- Supported teacher in preparing individualized learning plans for underperforming students
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
Business -
Georgian@ILAC
Toronto, ON04.2024
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Customer/Client relations
- Scheduling appointments
- Punctual and Reliable
- Customer Satisfaction
- Patience and composure
- Customer Complaint Resolution
- Active Listening
- Food Preparation
- Allergen awareness
- Sanitation Standards
- Food safety understanding
Certification
- Standard First Aid & CPR/AED Level C
- Individual Security Guard License
- Food Handler Certificate
- G2 Drivers Licence holder
Languages
English
Hindi
Punjabi
Additional information
Passed comprehensive background checks.
Strong communication skills with children, parents, and staff.
Experienced in planning and executing engaging and educational activities.
Proven ability to work collaboratively with other childcare professionals.
Demonstrated flexibility in adapting to dynamic childcare needs.
Excellent physical health and stamina for active play and managing childcare demands.
AVAILABLE FOR FULL TIME WORK WITH A FLEXIBLE SCHEDULE.
Timeline
Security Guard
Securitas Security
12.2022 - Current
Customer Service Cashier
A&W
09.2022 - Current
Receptionist
Akal Academy
12.2021 - 08.2022
Assistant Teacher
Ikidz Pre-school & Daycare
02.2020 - 12.2021
Business -
Georgian@ILAC
- Standard First Aid & CPR/AED Level C
- Individual Security Guard License
- Food Handler Certificate
- G2 Drivers Licence holder
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