Optometry Administrative Assistant
Niagara Vision
Niagara Falls, ON
01.2025 - 06.2025
- Assisted with patient scheduling and managed appointment reminders to enhance office efficiency.
- Maintained patient records using electronic health record systems, ensuring data accuracy and confidentiality.
- Supported optical inventory management by tracking stock levels and placing orders as needed.
- Handled insurance verification processes to facilitate patient access to necessary services.
- Contributed to front desk operations, greeting patients warmly and providing excellent customer service.
- Supported practice financial goals by accurately processing payments, managing accounts receivable, and reconciling daily transactions.
- Reduced billing errors by diligently verifying insurance coverage information and recording accurate charges for services provided.
- Ensured timely delivery of eyewear orders by closely monitoring inventory levels and communicating effectively with vendors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.