KISMAT ALI
Winnipeg,Canada
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
2
2
years of professional experience
Work History
Outbound Telesales Consultant
Rogers Communications
02.2021 - 03.2023
- Proactively engage with new and existing customers through outbound calls to identify their needs and provide tailored solutions, enhancing their experience with Rogers’ cable and wireless services.
- Support chat and inbound call operations as required, demonstrating flexibility and adaptability in dynamic work environment.
- Utilize strong verbal communication and active listening skills to effectively analyze customer requirements, fostering a personal and empathetic connection.
- Navigate through multiple computer systems and tools with ease to find best offers for customers, ensuring seamless and informative buying process.
- Work flexible hours, including evenings, weekends, and holidays, to align with customer availability and business needs.
Cashier
Superstore
05.2021 - 01.2022
- Greeted customers and provided a friendly and efficient checkout experience
- Operated cash register, handled cash transactions, and processed credit/debit card payments
- Assisted customers with product information, pricing, and locating items in store
- Processed returns and exchanges according to company policy
- Collaborated with team members to maintain a clean and organized work environment.
Education
BSC in Computer Science -
University Of Manitoba
03.2024
Skills
- Outbound and inbound calls
- Call Center Operations
- Customer Engagement
- CRM Software
- Quick Typing
- Customer Service
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Cashier
Superstore
05.2021 - 01.2022
Outbound Telesales Consultant
Rogers Communications
02.2021 - 03.2023
BSC in Computer Science -
University Of Manitoba
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