KISHORE RANA
Kitchener,Ontario
Summary
Highly motivated and dedicated
post-graduation student with a solid
foundation in Project Management
seeking an opportunity to apply and
enhance my skills in a professional
setting. I have demonstrated
academic excellence and leadership
potential with experience in
collaborative projects and research.
Overview
4
4
years of professional experience
Work History
Sanitation Worker
Give And Go Foods
10.2023 - Current
- Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce the risk of injury or illness.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
Crew Trainer
Macdonals
06.2023 - 01.2024
- Played a key role in the recruitment process by assessing candidates'' skills and aptitudes, ensuring well-rounded crews with complementary skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Taught new team members correct procedures for all areas of operations.
Marketing Intern
Alarm Guard Security Services
09.2023 - 12.2023
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Delivered weekly reports summarizing achievements and key performance indicators assisting management decision-making processes.
- Sat with marketing team members to learn new tasks and determine the best tactics for solving challenges.
Customer Service Representative
Teleperformance
11.2019 - 03.2021
- Provided primary customer support to internal and external customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided company information and policies to customers upon inquiry
and answered questions via phone, email, or online chat. Due to the fast-paced environment, had to manage over 100-150 calls per shift.
Education
Post-Degree Certificate - Project Management
Algoma University
Sault Ste. Marie, ON12.2024
Bachelor of Science - Civil Engineering
HIMACHAL PRADESH UNIVERSITY
HIMACHAL PRADESH05.2021
Skills
- Microsoft Excel and Word
- Business Communication
- Jira Software
- Cross Culture Communication
- Presentation Delivery
- CSM and PSM (ongoing)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Sanitation Worker
Give And Go Foods
10.2023 - Current
Marketing Intern
Alarm Guard Security Services
09.2023 - 12.2023
Crew Trainer
Macdonals
06.2023 - 01.2024
Customer Service Representative
Teleperformance
11.2019 - 03.2021
Post-Degree Certificate - Project Management
Algoma University
Bachelor of Science - Civil Engineering
HIMACHAL PRADESH UNIVERSITY
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