Jorge Diaz
Los Angeles
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sanitation Worker
Merry Maids
Pasadena
01.2025 - 07.2025
- Performed routine cleaning tasks, including sweeping, mopping, and disinfecting surfaces
- Ensured proper disposal of waste materials following established protocols
- Maintained cleanliness and sanitation standards in accordance with industry regulations
- Collaborated with team members to complete assigned tasks efficiently and effectively
- Responded promptly to requests for cleaning services from staff or management
- Maintained inventory of cleaning supplies, notifying supervisor when reordering was necessary
- Collaborated with cross-functional teams to develop comprehensive sanitation plans for special events or projects
- Assisted with deep-cleaning projects during scheduled maintenance periods
- Demonstrated attention to detail while sanitizing high-touch surfaces frequently touched by customers or employees
Food Prep
The Ramen Joint
Los Angeles
01.2021 - 01.2024
- Handled and stored food products properly to prevent contamination or spoilage
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products
- Collaborated with kitchen staff to ensure timely preparation of meals
Assistant Manager
Mitage cleaners
Los Angeles
01.2019 - 01.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
- Trained new employees on company policies and cleaning procedures.
- Assisted in marketing efforts to promote services and attract new clients.
- Tagged and made invoices for incoming garments.
- Had to call customer to offer repairs if garments were received damaged
- Any damaged garment had to be called in
Customer Service Representative
Robertson cleaners
Los Angeles
01.2014 - 01.2018
- Managed customer inquiries through phone.
- Resolved customer complaints by investigating issues and providing solutions.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Clothes Tagger
Valet Cleaners & Laundry
Los Angeles
01.2014 - 01.2018
- Inspected items for quality before attaching tags to ensure standards.
- Utilized tagging tools and equipment to attach labels securely and accurately.
- Printed out item descriptions from computers and attached them to corresponding garments.
Customer Service/Sales Associate
pico cleaners
Los Angeles
01.2014 - 01.2018
- Resolved escalated customer complaints in a professional manner, finding appropriate solutions to ensure customer retention
- Developed strong relationships with repeat customers through personalized interactions that fostered trust and loyalty
- Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings
Warehouse Worker
Los Angeles Regional Food Bank
Los Angeles
01.2015 - 01.2017
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Performed quality control checks on outgoing shipments to ensure products met customer specifications
- Maintained a clean and organized work area to promote safety and productivity
Education
High school diploma -
William And Carol Ouchi High School
Skills
- Microsoft word
- Mechanical knowledge
- Continuous improvement
- Interpersonal skills
- Packaging
- Phone etiquette
- Customer service
- Management
- Sales management
- Time management
- Resilience
- Cleaning Experience
- Persistence
- Front desk
- Succession planning
- Retail management
- Upselling
- Training & development
- Attention to detail
- Quality Control
- Assembly
- Microsoft Excel
- Multitasking
- Communication skills
- Supervising experience
- Laundry
- Computer skills
- Shipping & Receiving
- Route planning
- Customer relationship management
- Punctuality
- Heavy lifting
Certification
Non-CDL Class C Driver's License
Personal Information
Worked in dry cleaning businesses for a long time. My father is the manager at pico cleaners and has been for years and I’ve worked with him and at other similar companies.
Languages
- English, Fluent
- Spanish, Fluent
- French, Intermediate
Timeline
Sanitation Worker
Merry Maids
01.2025 - 07.2025
Food Prep
The Ramen Joint
01.2021 - 01.2024
Assistant Manager
Mitage cleaners
01.2019 - 01.2024
Warehouse Worker
Los Angeles Regional Food Bank
01.2015 - 01.2017
Customer Service Representative
Robertson cleaners
01.2014 - 01.2018
Clothes Tagger
Valet Cleaners & Laundry
01.2014 - 01.2018
Customer Service/Sales Associate
pico cleaners
01.2014 - 01.2018
High school diploma -
William And Carol Ouchi High School