GRACE ADOGA
London,Ontario
Summary
A detailed-oriented hospitality and management professional with experience and competencies in housekeeping, therapeutic health plans, and customer service. A result-oriented professional with outstanding French and English communication skills, building interpersonal relationships, and demonstrated leadership abilities. Collaborates across the organization to achieve shared goals with a proven track record of improving processes and initiating growth and improved performance strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
El-shaddai Nursery And Primary School
07.2022 - 06.2023
- Answering phone calls, organizing files, scheduling meetings, making travel arrangements, taking notes at meetings, typing up documents, inputting information into our database, and ensuring office supplies are stocked.
Housekeeping Supervisor
Hotel la Falaise
09.2021 - 05.2022
- Foster and manage relationships with internal and external partners by ensuring members and guests are treated with great hospitality and high professional standards
- Achieved customer satisfaction ratings of over 90% through a prompt resolution of complaints as regards booking and other housekeeping functions
- Conduct a thorough inspection of rooms and hotel utilities to ensure operations are 100% compliant with hygiene requirements, health, and safety standards
- Spearheaded training sessions for new housekeeping officers to ensure they meet up with service quality, cleanliness, and outstanding hospitality culture
- Co-ordinate daily cleaning and disinfection of kitchen and bathroom fixtures and appliances.
Therapist
Ike Foundation for Autism
08.2019 - 06.2020
- Effectively implemented treatment plans under the supervision of board-certified behavior analysts
- Coordinated learning of appropriate social behavior and basic life skills for young clients
- Managed home-based, school-based, and clinic-based support services
- Maintained proper and detailed records of improvements and challenges for easy access and decision-making.
Teller
Union Bank
12.2012 - 07.2019
- Efficiently managed deposit and withdrawal transactions and cash examinations to detect fraudulent intents and transactions
- Reconciled cash balance in teller deposit daily for proper accounting purposes
- Managed special requests such as closing accounts, orders for checks, exchange of foreign currencies, special statements, copies, referrals, and safe-deposit box procedures
- Implemented excellent customer service by providing a friendly and warm environment to customers and answering questions in person and by telephone.
French Tutor
God's Wonderful Group of Schools
08.2009 - 07.2011
- Initiated and introduced French language and Computer studies for students in junior and senior secondary classes
- Coordinated preparatory classes for junior and senior certificate examinations
- Collaborated with community development teammates to organize campaigns against drug abuse and AIDS which aided the students' awareness of drug abuse and AIDS.
Education
Bachelor of Art - French Language
Benue State University
Makurdi, Benue01.2008
Key Competencies And Skills
- Housekeeping and hotel management
- Excellent customer service delivery
- Proficient in the use of Microsoft office tools
- Excellent communication
- Empathetic & friendly
- Flexible & reliable
- Great interpersonal skill
- Team player & dependable
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Langues Sans Frontiers Togo (french) - 2019
- Red Cross First Aid certification - 2024
- Alison Dementia Care Certificate - 2024
- Oracle certifiication - 2010
Timeline
Front Desk Receptionist
El-shaddai Nursery And Primary School
07.2022 - 06.2023
Housekeeping Supervisor
Hotel la Falaise
09.2021 - 05.2022
Therapist
Ike Foundation for Autism
08.2019 - 06.2020
Teller
Union Bank
12.2012 - 07.2019
French Tutor
God's Wonderful Group of Schools
08.2009 - 07.2011
Bachelor of Art - French Language
Benue State University
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