KIRATPREET KAUR
Brampton,ON
Summary
Dynamic leader with proven customer service management and decision-making skills. Expert in driving team collaboration and maintaining a positive attitude under pressure. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Team Leader
Starbucks,HMS Host International, Toronto Pearson
02.2023 - Current
- Resolved customer complaints politely and professionally.
- Performed duties such as cash handling, making reports, and updating the database.
- Maintained a calm demeanour during high-volume periods and special events.
- Created complex, hand-crafted beverages based on customer preferences.
- Collaborated with the team and management to plan special events or promotions.
Retail Associate
Aritzia
10.2022 - 08.2023
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers and prepared reports on daily sales figures for management review.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Architectural Technology
Humber College
Etobicoke, ON04.2025
Skills
- Customer Service Management
- Positive Attitude toward problems
- Decision-making capabilities
- Team Collaboration and excellent communication skills
- proficient in various computer softwares
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- CPR certification
- First-Aid certification.
Timeline
Shift Team Leader
Starbucks,HMS Host International, Toronto Pearson
02.2023 - Current
Retail Associate
Aritzia
10.2022 - 08.2023
- CPR certification
- First-Aid certification.
Architectural Technology
Humber College
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