Estefany Lugo
Carlsbad
Summary
Motivated Shift Leader with a focus on fostering team success through compassionate leadership. Demonstrated talent in training and operational problem-solving, effectively addressing customer, company, and employee needs. Pursuing flexible part-time employment with availability for weekend and morning or evening shifts.
Overview
1
1
Language
2
2
years of professional experience
Work History
Shift Team Leader
Legoland California
Carlsbad
07.2024 - Current
- Supervised daily operations to ensure team efficiency and guest satisfaction.
- Coordinated shift schedules to optimize staffing and ensure consistent service quality.
- Trained team members on safety protocols and operational procedures.
- Trained new employees on operational procedures and company standards. on shift procedures and company policies.
- Monitored inventory levels to ensure adequate supplies for daily operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed equipment maintenance schedules to ensure operational readiness at all times.
- Conduct regular performance reviews with team members, providing feedback on areas of improvement.
- Communicate regularly with upper management regarding any issues or concerns arising from the shift operations.
- Implemented disciplinary measures in accordance with company policy.
- Resolve customer complaints and inquiries in a professional manner.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Assisted general manager with operations game plan and company initiatives implementation.
Kitchen Prep Cook
Legoland California
Carlsbad
02.2024 - 07.2024
- Prepared ingredients for various menu items in fast-paced kitchen environment.
- Assisted chefs with food preparation and presentation tasks during peak hours.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained cleanliness and organization of workstations and kitchen areas.
- Operated kitchen equipment, including slicers, mixers, and ovens safely and effectively.
- Stocked supplies and inventory, ensuring availability for daily operations.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Tasted all prepared dishes to check flavor quality before serving.
- Measured ingredients accurately using measuring cups and spoons.
- Ensured that all food items were prepared according to established recipes and standards.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Monitored temperatures of ovens, grills, fryers, broilers, steam kettles, to ensure proper cooking times.
- Followed instructions from head chef regarding recipe modifications portion size plate presentation garnishes.
- Checked quality of ingredients received from suppliers ensuring freshness accuracy of order quantity.
- Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Completed special orders according to customer dietary needs.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Made meals in accordance with company standards and requirements.
Education
Carlsbad High School
Carlsbad , CASome College (No Degree) - Nursing Education
Miracosta College
Oceanside, CASkills
- Inventory management
- Operational efficiency
- Schedule coordination
- Staff training
- Performance evaluation
- Team leadership
- Quality assurance
- Customer service
- Conflict resolution
- Time management
- Communication skills
Languages
Spanish
Professional
Timeline
Shift Team Leader
Legoland California
07.2024 - Current
Kitchen Prep Cook
Legoland California
02.2024 - 07.2024
Carlsbad High School
Some College (No Degree) - Nursing Education
Miracosta College