Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KIRANPREET SHARMA

Winnipeg,MB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Technical Support Advisor Level 3

IntouchCX
08.2021 - Current
  • Providing first-line technical support to customers experiencing difficulties with hardware (smartphones, tablets, smartwatches, computers, laptops, and electronic accessories), operating system, web application and software installation
  • Achieving assigned Key Performance Indicators (KPIs) on Quality and Call Handle Time; Ensure proper security procedures are followed on all calls
  • Attending team meetings/ training sessions on new product and software launch
  • Responsible for completing any client assigned Self-Guided-Training daily for updates on products, systems, software applications and customer-handling process.

Recreation Facilitator (Part -Time)

Extendicare
06.2023 - Current
  • Planning, implementing, and leading self-directed and group recreation programs based on assessment needs, abilities, and interests of residents
  • Performing other departmental tasks as required or assigned by the Resident care manager
  • Working cooperatively with program department staff as well as multidisciplinary team members to meet resident needs
  • Maintaining program and resident records and departmental communications including daily attendance, progress notes, resident assessments as well as program audits as per department policy.

Resident service Associate

Chartwell Royal Oak LTC home
02.2021 - 07.2021
  • Actively screening visitors coming to the long-term care to protect the residents and staff members during the pandemic
  • Greeting them and providing information about the rules and policies of the home to the caregivers and general visitors
  • Helping the PSWs and the other staff members primarily in transporting the residents during visits
  • Practicing COVID antigen testing on the arrival of the employees and visitors
  • Arranging outdoor and indoor visits for the residents and their family or friends.

Production clerk

Summer fresh salads
06.2020 - 01.2021
  • Monitor various production activities including use of materials and monitoring and posting work schedules
  • Generate work orders and compiles production data
  • Preparing data entry and documents like yield reports and left-over material reports
  • Calculating the quantities of products produced and the amount of material used to prepare those products.

Education

Social service worker Gerontology (Diploma) -

St. Clair college
Mississauga, ON
04.2021

High School Education -

International college of Nursing
Punjab, India
03.2019

Skills

  • Communicate clearly and effectively, in both written and verbal formats
  • Utilize effective time management strategy, including the ability to multitask, prioritize, organize, and balance workload
  • Approach problems flexibly and demonstrate the ability to adapt and modify the approach without compromising the outcome
  • First aid and CPR certified
  • Experienced in managing sensitive or confidential information
  • Highly skilled in cultivating customer relationships through a deep understanding of their requirements, utilizing critical thinking abilities

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Recreation Facilitator (Part -Time)

Extendicare
06.2023 - Current

Technical Support Advisor Level 3

IntouchCX
08.2021 - Current

Resident service Associate

Chartwell Royal Oak LTC home
02.2021 - 07.2021

Production clerk

Summer fresh salads
06.2020 - 01.2021

Social service worker Gerontology (Diploma) -

St. Clair college

High School Education -

International college of Nursing

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