KIRANJEET KAUR
Winnipeg,MB
Summary
Experienced in optimizing productivity, efficiency, and service quality across diverse environments. Highly ethical, and reliable support specialist. Dependable and resourceful with passion for technology and problem-solving. Possesses strong foundational knowledge in network configurations and systems maintenance, proficient in troubleshooting and security protocols. Strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Access Credit Union
06.2023 - Current
- Provide excellent client services to members, business partners, and internal teams.
- Maintain electronic and paper filing systems for easy retrieval of information.
- Efficiently indexing branch files and member records to optimize data organization and ensure quick, accurate information retrieval.
- Navigate multiple internal systems simultaneously while assisting customers, demonstrating strong multitasking capabilities.
- Collaborate with team members to identify opportunities for process improvements, enhancing overall service quality. Consistently surpass organizational goals and performance targets.
Digital Client Advisor
Royal Bank of Canada
08.2022 - 03.2023
- Delivered responsive and accurate support to personal and business clients, ensuring seamless navigation and usage of digital banking platforms.
- Diagnosed and resolved technical issues across online banking systems, integrated digital platforms, electronic devices, and software applications to uphold optimal system performance.
- Participated in agile, cross-functional team meetings to contribute UX-driven insights and propose enhancements that improved user workflows, accessibility, and overall platform usability.
- Engaged in continuous training programs focused on advancing technical competencies, digital tools proficiency, and staying up to date with emerging technologies and evolving industry standards
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Applied Science - Computer Programming
Lambton College of Applied Arts And Technology
03-2020
Diploma - Computer Fundamentals
BSG Computer Centre
Rajasthan06.2017
Skills
- Digital & Device Proficiency- Digital literacy and experience across technology and broad range of devices
- Strategic Thinking – Proficient in analyzing processes, uncovering inefficiencies and operational gaps, and delivering data-driven solutions to support continuous improvement and informed decision-making
- Analytical & Problem-Solving Abilities – Strong logical thinking and decision-making skills for tackling complex issues under pressure
- Risk Management – Understanding of risk assessment and mitigation strategies within financial services
- Attention to Detail – High level of accuracy and thoroughness in task execution, especially in compliance-driven environments
- Communication & Interpersonal Skills – Clear and professional verbal and written communication; effective team collaboration
- Adaptability in Fast-Paced Environments – Proven ability to perform well under pressure and adjust to changing priorities
- Regulatory Compliance – Adept at following standardized procedures and ensuring adherence to industry regulations
- Advanced Computer Proficiency – Skilled in using business applications, data analysis tools, and digital platforms to support operational efficiency
- Time Management & Prioritization – Strong organizational skills with the ability to manage competing tasks and meet deadlines effectively
Certification
Foundational Training in Computer Hardware Support- June 2016-June 2017
Completed comprehensive training in computer assembly, troubleshooting, system maintenance, and hardware diagnostics, with a focus on practical, hands-on skills in supporting IT infrastructure.
Certification
Highly passionate about volunteerism and social impact, actively engaging in community service initiatives. Recent contributions include participation in -
- Knowles Centre Paint Project - Winnipeg, MB
- Transcona's Hi-Neighbor Parade
- Habitat for Humanity - Pandora Avenue.
Timeline
Member Service Representative
Access Credit Union
06.2023 - Current
Digital Client Advisor
Royal Bank of Canada
08.2022 - 03.2023
Associate of Applied Science - Computer Programming
Lambton College of Applied Arts And Technology
Diploma - Computer Fundamentals
BSG Computer Centre
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