Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

ELIZABETH KELECHI CHUKU

Vaughan,ON

Summary

A Self motivated hardworking individual with an innate ability to connect with individuals in a professional manner accompanied with excellent problem-solving, negotiating and conflict resolution skills with client-centered approach and willingness to succeed.

Overview

4
4
years of professional experience

Work History

Live Service Agent(Seasonal) REMOTE

Service Titan
05.2023 - 09.2023
  • Promoted a client-first mindset in a digital environment
  • Developed and actualized customer service initiatives to decrease wait times.
  • Engaged in discovery conversations to understand client needs, provide client-centric advice and personally fulfil on the appropriate simple advice, solutions and service
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.

Insurance Sales Agent

Optima Communications (Contracted by Scotiabank)
04.2022 - 05.2023
  • Contributed to the company's success in the top customer service categories, such as communication, listening, problem-solving, and politeness
  • Responded to incoming calls while delivering great customer service by meeting and going above and beyond what the client expects.
  • Played a role in giving high level financial solutions from a range of available types of insurance and credit card banking solutions
  • Negotiated contracts and terms of sale with potential customers.
  • Sold auto, home, credit card, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Calculated premiums and established payment methods for sales.

Sales Associate

RUDSAK
10.2019 - 11.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Professional Recruiter(Seasonal) REMOTE

We Planet Earth
06.2021 - 09.2021
  • Designed and implemented the overall recruiting strategy.
  • Sourced and attracted candidates by using databases, social media etc.
  • Conducted interviews and filtered candidates for open positions
  • Kept accurate and detailed records to track and document client progress.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Education

Bachelor of Health Studies

York University
Toronto, ON
06.2023

Skills

  • A strong communicator who enjoys talking with people over the phone, or in person, and helping them make an impactful decision for themselves, and/or family
  • Strong knowledge in Microsoft Office applications (including Excel, Powerpoint, and Word)
  • Excellent attention to detail and ability to evaluate data and make recommendations
  • The willingness to complete Life/A&S License (HLLQP/LLQP)
  • Understanding of time management and task prioritising
  • Effective communication with team members and team leaders accompanied with emotional intelligence and empathetic communication skills
  • Ability to multitask effectively
  • Expert PC knowledge and digital literacy across a broad range of devices with the ability to type more than 50wpm
  • Business development and prospecting skills
  • Personal flexibility to work flex hours
  • Background Knowledge in Health (Degreed Bachelor) and Business and Insurance (Work experience)
  • Strong knowledge in Microsoft Office applications (including Excel, Powerpoint, and Word)

Accomplishments

Duke of Edinburgh Bronze Level Award

Affiliations

  • Community college volunteer, Duke of Edinburgh leadership award

Timeline

Live Service Agent(Seasonal) REMOTE

Service Titan
05.2023 - 09.2023

Insurance Sales Agent

Optima Communications (Contracted by Scotiabank)
04.2022 - 05.2023

Professional Recruiter(Seasonal) REMOTE

We Planet Earth
06.2021 - 09.2021

Sales Associate

RUDSAK
10.2019 - 11.2022

Bachelor of Health Studies

York University

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ELIZABETH KELECHI CHUKU